Must read! Beware of this resort

[ritsche villadolid]

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ako ne suwayan ela place if tenood ba ne enyo ge pang sulte,this coming saturday or sunday

[xkenikensx]

we were also charged 2k+/person when we stayed in plantation even if we only stayed for 2 hours lang.. we have to understand that they do have rules that we have to follow.. naanad man gud ta mga pinoy nga ang tanan madala ra ug hangyo..IMO, nifollow ra pud to sa rules ang mga staff.. sila pud ang mabuthan if magbuot buot sila ug deviate pud sa rules nga gi impose sa management..



i think it's also a responsibility sa customer nga mangutana or ma aware sa mga rules sa resort. well as this goes "ignorance of the law excuses no one".

nakastay pud mi ani nga resort.. well, limpyo pud siya.. ok ra ang staff namo, at least.. wala man pud koy bati masulti coz wala pud ko magdugay didto.. wala ko nistay overnight. ok ra pud ang ila food..

tumpak !!! kung mo adto mog mga resort make sure lang nga kayahon nnyo ang budget.. dili kai igo igoon ra!

TS,
, pwede mangayo sa imo name ug kanus.a mo ni adto ug kinsay nagpa reserve ngadto.. para akong ingnon ako amiga about ani.. pwede ra nmo e pm..

[xkenikensx]

Some of you may be familiar of this resort located in Mactan.

We just had our team building yesterday (04/27) in one of the resorts in Mactan and since their family room for 6 persons (but the room is quite big jud can actually fit around 10 persons) was affordable (6,ooo w/ breakfast & discover scuba & of course use of amenities) and we can bring food as long as we eat it inside the room we opted for the place. We actually got 3 family rooms since we were only about 20 so yeko rajud , wa ra sad jud me nag huot inside the rooms. we actually arrived there almost 5 na since our shift ends at 2PM. actually we were separated into 2 batches, ni apas ra ang 11am-8pm shift. now when the 2nd batch arrived sa resort almost 10pm, hapit sila wa pasudla coz ang "visitors" daw ky til 8pm ra (naa ni excess na 3 persons rajud!). to think we got 3 family rooms na gani!! but then their f***** receptionist OA au as in. we had to negotiate pa with them to at least let the excess of 3 persons stay until AROUND 11pm lng just so they can eat (g.ihap jud daw me nila!! ang other well known resorts d mn gani mubother ug count). so ila nlng g.allow as long as the excess persons will be out by 11. but then katong excess na 2 11:30pm na nkagawas. and because wa sila kagawas by 11 mismo they CHARGED EXTRA PERSON FEE OF 900/PERSON (EXTRa person charge for overnight stay) DAUN!! COME TO THINK OF IT THOSE 2 EXCESS PERSONS ARRIVED ALMOST 10 NA!! AND THEY STAYED LESS THAN 2 HOURS! THEY DIDN'T USE THE AMENITIES OF THE RESORT, THEY JUST STAYED INSIDE THE ROOM AND ATE! SO FOR THE LESS THAN 2 HOURS THAT THEY STAYED, THEY CHARGED US ALREADY W/ 900/PERSON!!! talked w/ their general manager when we checked out, d sad jud xa musugot na i.waive nlng!! PLUS BASTOS PAJUD AU ANG MGA GUARDS! THEY WILL LIKE STARE AT YOU LIKE YOU'RE SOME CRIMINAL! (we were all in fact professionals in the medical field) NI GOOD EVENING O GOOD AFTERNOON D SILA KABAW MUSTORYA! THEY WILL LIKE JUST STARE AT YOU!! is that good customer service??!!! when we even had our games at night they kept on going near our rooms ky naa daw guest na nireklamu that we were noisy BUT when asked kinsa na guest ang nireklamu they can't even identify which room the guest stayed!!! so overall VERY TRAUMATIC ANG EXPERIENCE and their CUSTOMER SERVICE TOTALLY SUCKS!!! AND BY THE WAY THEIR BREAKFAST isn't worth it. .
ANOTHER THING WHEN WE ARRIVED IN THE RESORT THE VERY FIRST THING I NOTICED KY ANG DRIED LEAVES ON THE GROUNDS IF WA ME NAABOT D NALANG SAD JUD TINGALI SILA MUBOTHER UG CLEAN. THE PLACE WAS A TOTAL MESS!MURA UG GI.AGIAN UG BAGYO

THE NAME OF THE RESORT IS PACIFIC CEBU RESORT LOCATED SOMEWHERE IN MACTAN.
SO HEADS UP TO ALL FELLOW CEBUANOS, PLEASE DON'T EVEN BOTHER GOING THERE COZ THEY WILL JUST TREAT YOU LIKE TRASH, THEY DON'T KNOW HOW TO VALUE THEIR CLIENTS. THEIR M*****F***** GENERAL MANAGER ALSO DOESN'T KNOW HOW TO TREAT HIS CLIENTS PARA MAGANAHAN SAD UNTA MUBALIK ANG NAKATRY NA NGADTO!!

PLEASE SPREAD THIS QUITE TRAUMATIC EXPERIENCE TO YOUR FRIENDS AND RELATIVES PARA WA NAJUD MA BIKTIMA ANI NGA RESORT!!!!!!

HOPE THIS RESORT WILL CLOSE!!!!

grabeha ani sa... heehehe
carefull lang gamay sa imong words miga!

[mandix]

KULANG SA TRAINING? OR what ...

[juleskiboi]

IMHO

hmmmmm murag one-sided ra man kaau ni nga issue...most comment/s are directed against sa resort(maskin uban wala pa kaadto, ambit pd)...well, wala pman pd ko kaadto ani na place bisan taga mactan ko, but naka adto man pd ko ug lain2 na nga resort (be it personal or company expense), timing2 ra jd ning naay ok ug trato ang mga resort staff sa ila customers, naa pd dili kaau nindot ang service(even sa resort where my mom is a front office manager, naa jd empleyado nga dili kau courteous bah,dili malikayan)...

but setting courtesy aside, we also have to consider that RULES are RULES. bahala na ug kinsa or pila pa ka rooms/amenities inyo gibayaran dha but if lapas na sa rules, then wala tay mahimo ana, samot na sila nga empleyado ra...i think naa pd silay lapses(employees) sa ila end, but still they're just following the RULES implemented by the establishment..

i believe it's a bit unfair if i-compare ang resort sa uban resorts kay mahulog man ug bitter ra kau gd kay wala "kahangyo"...every resort(establishments in general) kay lahi2 ug RULES, lahi2 pd ug mga employees meaning lahi2 jd ug personality...

i know everyone here is entitled to his/her own opinions, and i greatly respect that...so here's my opinion about it as well...wala ko gilabanan ani, im just all neutral...peace everyone...

[***jt***]

Some of you may be familiar of this resort located in Mactan.

We just had our team building yesterday (04/27) in one of the resorts in Mactan and since their family room for 6 persons (but the room is quite big jud can actually fit around 10 persons) was affordable (6,ooo w/ breakfast & discover scuba & of course use of amenities) and we can bring food as long as we eat it inside the room we opted for the place. We actually got 3 family rooms since we were only about 20 so yeko rajud , wa ra sad jud me nag huot inside the rooms. we actually arrived there almost 5 na since our shift ends at 2PM. actually we were separated into 2 batches, ni apas ra ang 11am-8pm shift. now when the 2nd batch arrived sa resort almost 10pm, hapit sila wa pasudla coz ang "visitors" daw ky til 8pm ra (naa ni excess na 3 persons rajud!). to think we got 3 family rooms na gani!! but then their f***** receptionist OA au as in. we had to negotiate pa with them to at least let the excess of 3 persons stay until AROUND 11pm lng just so they can eat (g.ihap jud daw me nila!! ang other well known resorts d mn gani mubother ug count). so ila nlng g.allow as long as the excess persons will be out by 11. but then katong excess na 2 11:30pm na nkagawas. and because wa sila kagawas by 11 mismo they CHARGED EXTRA PERSON FEE OF 900/PERSON (EXTRa person charge for overnight stay) DAUN!! COME TO THINK OF IT THOSE 2 EXCESS PERSONS ARRIVED ALMOST 10 NA!! AND THEY STAYED LESS THAN 2 HOURS! THEY DIDN'T USE THE AMENITIES OF THE RESORT, THEY JUST STAYED INSIDE THE ROOM AND ATE! SO FOR THE LESS THAN 2 HOURS THAT THEY STAYED, THEY CHARGED US ALREADY W/ 900/PERSON!!! talked w/ their general manager when we checked out, d sad jud xa musugot na i.waive nlng!! PLUS BASTOS PAJUD AU ANG MGA GUARDS! THEY WILL LIKE STARE AT YOU LIKE YOU'RE SOME CRIMINAL! (we were all in fact professionals in the medical field) NI GOOD EVENING O GOOD AFTERNOON D SILA KABAW MUSTORYA! THEY WILL LIKE JUST STARE AT YOU!! is that good customer service??!!! when we even had our games at night they kept on going near our rooms ky naa daw guest na nireklamu that we were noisy BUT when asked kinsa na guest ang nireklamu they can't even identify which room the guest stayed!!! so overall VERY TRAUMATIC ANG EXPERIENCE and their CUSTOMER SERVICE TOTALLY SUCKS!!! AND BY THE WAY THEIR BREAKFAST isn't worth it. .
ANOTHER THING WHEN WE ARRIVED IN THE RESORT THE VERY FIRST THING I NOTICED KY ANG DRIED LEAVES ON THE GROUNDS IF WA ME NAABOT D NALANG SAD JUD TINGALI SILA MUBOTHER UG CLEAN. THE PLACE WAS A TOTAL MESS!MURA UG GI.AGIAN UG BAGYO

THE NAME OF THE RESORT IS PACIFIC CEBU RESORT LOCATED SOMEWHERE IN MACTAN.
SO HEADS UP TO ALL FELLOW CEBUANOS, PLEASE DON'T EVEN BOTHER GOING THERE COZ THEY WILL JUST TREAT YOU LIKE TRASH, THEY DON'T KNOW HOW TO VALUE THEIR CLIENTS. THEIR M*****F***** GENERAL MANAGER ALSO DOESN'T KNOW HOW TO TREAT HIS CLIENTS PARA MAGANAHAN SAD UNTA MUBALIK ANG NAKATRY NA NGADTO!!

PLEASE SPREAD THIS QUITE TRAUMATIC EXPERIENCE TO YOUR FRIENDS AND RELATIVES PARA WA NAJUD MA BIKTIMA ANI NGA RESORT!!!!!!

HOPE THIS RESORT WILL CLOSE!!!!

Pacific Cebu Resort, Int’l., Inc.
Brgy. Subabasbas, Lapu-lapu
City 6015



Dear Ms. Conde:



Good day!

In behalf of Pacific Cebu Resort, I am addressing you this letter. May 17, 2010



Though, you did not formally and civilly address your concern to us, the vulgarity and unpleasantness of your words caught our attention; and so I have taken the liberty to air our side.

Ms. Conde, please let me reiterate that originally you only booked for 2 family rooms, which is only good for 6 persons but there were twenty (20) of you, so it was just logical that you should get another room. That was what needed to be done.

The moment you checked in, you/ your representative were made to read and sign the house rules and regulations of our resort. The fact that you signed signified that you understood and agreed to abide by our house rules and regulations.

Please let me reiterate the exact contents of the document that you/ your representative signed and agreed to follow upon checking in at our resort:

1. Check-in time is at 2:00PM and checkout time is at 12:00noon. Requests for early check-in and late checkout will be subject to availability. Please inform reception at least 30 minutes before your checkout time.

2. Accompanying visitors upon check-in must be registered at the reception before entering the room. Visitors are allowed until 8:00PM only. Beyond 8:00PM, the hotel will charge P1,100 for every visitor.

3. Hotel guests are allowed to use the hotel facilities free of charge such as swimming pool & private beach; non-hotel guests are charged P300 per person consumable on weekdays and P450 per person with buffet lunch on weekends.

4. Please wear proper swimming attire while using the pool.
5. Gambling/ Playing inside the room is strictly prohibited.

6. Cooking inside the room is not allowed. We will confiscate cooking utensils and return it during checkout time.

7. The hotel does not allow loud music in the room in order not to disturb other in-house guests.



Having clarified to you the abovementioned policies, please allow me to address your concerns as follows:

Initially, you only had 2 family room reservations and that was that. You did not inform us that you still had company coming. Had you informed us earlier, we could have reminded you of our policies on visitors and work out on a compromise so that when your company arrived, it would have been a harmonious process.

All the more that you should have informed us ahead of time that they will be arriving very late (almost 10PM) because you were already aware that visitors are only allowed until 8PM.

But because you asked for an extension, saying they’ll just be eating with you, we bend the rules for you and gave in to your requests.

In this connection, I’d like to point out to you another issue that you so bitterly expressed in your blogs and comments. About the fairness of charging you P900 for your guests who stayed until 11:30PM; when you asked for consideration from us to allow your visitors inside the room despite the late hour of their arrival, you gave your word that they will only stay until 11PM. So when your visitors were still inside the room by 11:30PM, automatically you were charged with P900 because that was the agreement.

We gave in to your requests, you were the one who promised that they’d only stay until 11PM, we reminded you immediately that beyond 11PM, you will automatically be charged and you agreed. So what part was not fair?

Also, I’d like to point out to you, that you only made a room reservation. There was never any mention of teambuilding.

We were just so shocked when your unannounced visitors arrived complete with your party paraphernalia: several (5 or more) chaffing dishes, whole lechon, some 2 cases of alcoholic drinks and big ice buckets. Initially you inquired if it was all right to bring foods and eat inside your room and of course we said yes.

But you did not just eat inside the room. You held a function, partied and held games. When you were approached by the guards about the noise that you were creating, you simply said that other guests should just close their doors and windows to shut the noise. Because, there was no way that you could be forcefully controlled, the guards were asked to monitor your group and standby within the vicinity to readily remind you to keep your voices down.

Ms. Conde, I’m saying and hoping that now you understand that a room reservation is not synonymous with holding a party or having a function.

We were also very sorry that your teambuilding was as you called it, “traumatic”. But we refuse to take blame for that since from the start, there was never any transaction of holding a teambuilding, only room reservations.

I am banking on your word that you are a professional and hope that somehow you will come to understand that our employees were just doing their job. They were only following rules. I understand that they even bent some in order to accommodate your requests. So please be considerate too when there are rules that should be strictly imposed.

As a hotelier, we are accustomed to accepting all kinds and all levels of severe insults from our guests. And as always, we gracefully apologize and keep a smile on our face no matter how deeply we felt insulted or how angered we are. After all, that is what professionalism is all about. In this connection, I would just like to make mention that when you returned the room keys; you tossed them and practically threw the keys to the guard and receptionist.

While, we understand that you were very disappointed because we did not give in to all your requests, I’m sorry but I’ll have to say that acting out of anger and calling our receptionists and General Manager all those dirty swearing words is hardly any display of professionalism.

Lastly, please let me point out that PACIFIC CEBU RESORT INC, has been successfully operating for 18 years now. The resort was opened in 1992 with only 26 rooms. Now, though not solely but largely due to the efforts of our very highly respected General Manager, Mr. Antonio Bande, Jr., it has prospered to 136 rooms. So, in my humble opinion, the management of PACIFIC CEBU RESORT INC., is doing quite well for it to stand and prosper for 18 years.

And hopefully, PACIFIC CEBU RESORT INC., will continue to prosper and will not close. May our God Almighty continue to bless our company for the benefit of all our employees who are relying on their job’s pay to put food on their table and clothes on their back.


I humbly accept that our management may not be ideally perfect to suit and please everyone but rest assured that we at PACIFIC CEBU RESORT INC, have always strive to provide our guests with utmost care and more than satisfactory service each and every time.

Nevertheless, thank you very much. Your feedback will be very beneficial to us. As they say, there is always room for improvement.




Respectfully yours,




Ms. Leila E. Ceniza, PTRP

Manager On Duty

[twobol2002]

Oki ra man ni nga resort bro.. dinhi mi nag summer outing last april, so far ok man.

[pOkErAcE]

sorry.. but maybe we don't have the same standards for a good customer service.. for me it's very important that you at least say "good morning or good afternoon" to your "CLIENTS/CUSTOMERS". it's one way of showing your RESPECT to other people and aside from that it establishes rapport to your CLIENTS/CUSTOMERS.. if ikaw, you'll go inside a restaurant and the waiters/waitresses will just snob you, d ka malain? then take ra daun sila sa imu order without greeting you diba nice man jud if pagsud palang i.greet ka? you'll feel like you're important to them..

well...if nag papansin ka maaamm...thats your ideal standards...wala ta mahemz if dli na masunod all the time.but it doesnt mean wala na cla Customer Service in general.,in my experience we always get greeted even sa restaurant..i dunno lang sa reason maybe becoz were good looking hahaha,.....question is!!! ARE U peace wahahaha!

[pOkErAcE]

there goes their reply to your OMG post Ms. Conde ... in my opinion wala cla ngkulang pag hatag sa Service na inyo g pangita..but rather na over pa gani becoz ng bend pa cla sa ila rules ( rmember the HOUSE RULES?)..i respect everyone's comments in this matter however if your trying to insult other people (other staff ) or to portray that youve been descriminated by others (feeling lang ) JUST becoz wala napagbgyan inyo GUSTO...then I have all the right to express that im disgusted by your ATTITUDE ..as far as i know, hotel staff does extra service to local guests than foreigners for the reason we all know of (strikto man pinoy ) however .if such service or request will compromse ones job or rule they have all the right to refuse to that...the thing is ng assume ka na OK ra imo e request coz ng byad gud ka and you have all the confdnce to dspute that..but when u found out na dli diay..ng WAYOK ka to the point na imo pa g post imo bnuhatan dri..
TAKE note ..that im not connectd in this company nor do i work here..but i use to work in a hotel before..so I really know well people like you who thinks they can do anything just becoz you are a GUEST in the hotel.. ( pa suhito tahay )...

[ArCkz]

So now kahibaw nata sa both sides...