Must read! Beware of this resort

[xhawise24]

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havent heard of that resort pah.. Thanks TS at least aware mi..

[queenston]

hala ka lain.. i have never been to this place.. d nlng jd ko mu ari..

[pOkErAcE]

but is it really fair to charge us w/ 900/person (extra person charge for overnight) when they only stayed for 2 hours i get your point, but if you were in our place i don't think you'll be saying those. and do you think you'll like the resort if they were so disrespectful? they can't even say a smple good evening or good morning? ?

so if you dont say good morning and good evening , your DISRESPECTFUL choose your words carefully coz that really sounds childish to me...hahaha. PEACE!!

[pOkErAcE]

damn.. talking about people persons like managers with the attitude.. tsktsk.. ang karma rai ila oi.. hehe.. mu sira ra nya na cla puhon.. mag huwat2x nalang ta. hehehe

are you referring to the author of this thread?? hahaha peace

[pOkErAcE]

don't know when the last time you were there but definitely when we arrived at the resort the place was very dirty w/ all the leaves sprawled on the ground. i have to agree that the beach was clean though. but regarding the extra mile to make your beach outing enjoyable?? well that's a big question mark on our part.. well maybe they choose their customers. . good for you though that you had a nice experience there.

ive been there several times na jud..and i know they are very strict regarding sa maintainance and cleanliness sa ila area..cguro by the time ng check in mo ,,wala pa ang tig limpyo, so its unfair to judge the place DIRTY .. when u only see leaves on the ground...coz if naa tree of course naa leaves matagak.,..PEACE!!

[hiThere]

walay ayo ba ana oi...............

[badu7]

Gi bastos sad ang band na among gikuha sa among summer outing. Nya nag send syag email to the manager para magreklamo:

=================================
July 5, 2009

The Manager

Pacific Cebu Resort

Cordova, Lapu-Lapu City 6015

Dear Sir/Ma’am:


I would like to file a complaint against your Supervisor, Mr. Arnold Maspara.

This is in regard to the unethical conversation I had with your restaurant supervisor yesterday around 6:30 pm when I asked for a glass of “tap water” to quench my thirst after I rendered my service to one of your clients having a 2-day beach event in your resort.

Allow me to introduce myself to you. My name is Al Bacolod. I work as an Executive in a multi-national European company and a sole proprietor of AXEL Audio Excellence as well.

I was really offended when I was turned down just for a glass of tap water. I can always buy bottled water since he gave me the impression, clearly implying, that water is not at all free in your restaurant. But a little consideration won’t cripple your business income. Very drained and exhausted I must say, since I just had all my heavy sound equipments and band instruments transferred in your Cordova office in preparation for the 2nd day of event. Still I insisted to have the glass of water with a soft-spoken voice (“nang-hangyo”) because I was given a “tap water” prior to the refusal, around 2:00 pm I think. When I told him, “gi-hatagan man lagi ko ganina ug tap water? Ok ra man lagi?” He gave a sarcastic answer in verbatim, “Well, you’re a lucky guy!” I was awed when I heard his reply! But then again, I continued to say, “Hangyo lang ko sir for a glass of water ‘cause I’m really thirsty now. Naa man mi event dinha sa _________.” He answered me with an egotistical voice saying: “Yeah! I KNOW!”

Never had I experienced an exemplary behavior from your “customer-oriented” Supervisor! So to speak! I have a sister who happens to work at Plantation Bay, and some relatives and friends who work in Burj Al Arab in Dubai. They treat every customer, whether a Filipino or a foreigner, with equality and utmost respect. It doesn’t even matter what hotel and resort you’re working at, but I believe it is how you treat your customers so they may have a happy memorable experience in your establishment. Respect begets respect. I can only hope it won’t happen to your other clients.

Sincerely,

Al Bacolod


================================================== ======================


Nya I know of some people who had experienced the same treatment from resort employees (not all of them behaved SHAMEFULLY though ). I am deeply saddened that they treat their Korean and Japanese guests better than Filipinos. Their customer service to FELLOW FILIPINOS is EXEMPLARY in RUBBISHNESS, absolutely the opposite of what we were expecting since WE, the CLIENTS are patronizing a resort that is staffed by FILIPINOS.

One colleague was able to observe that they treat foreigners better, so to get treated nicely (since they do not speak Korean or Nihongo) nag-Tagalog sila, at ayun, ang tatamis ng mga ngiti na mga taong naghila sa kayak, they showed off "Customer Service" because nananagalog ang mga "panauhin". What a TOTAL B_ _ _!

[jeanne303RN]

noh? dd2 man nag summer outing amo company last year.. i dont know unsa jud pero from what i've heard murag ila i-entertain ug maayo mga foreigner. wa man ko kaad2 kay nahubog kog maayo wa ko kaapas. hahaha!

basta ingon sako kauban ang band na ila gibitbit dd2 ky nangayo ug water after nila tukar. nya giingnan xa sa waiter na naay bayad. ana tong taga banda na kuyog xa sa amo company... wa na xa gitagad.. pero tong mga Koreans na nag attempt ug kuha sa coconut from the tree for drinking, ky ila gi offeran ug water ky maglisod cla kuha sa coconut. . .

in short, naa cla costumer service pero dli satoa mga Pinoy!!!! ouch!!!!!!!!!!!!! d ni tama! tskt sk..na high blood ko paghuman nako type da!

just shows how bad their customer service is.. now i know d lang kami ang na biktima ani nila...

[jAcKieian]

paita sad diay ani oi..na salamt au sa imong information...

[indaii.badidaii]

paeta gud diay ani? dapat equal treatment. lain sad kayu. kita mga pinoy. naa ta sa pinas, pero tagaan nuon tag poor service. kung mao nah, mang-abroad ta tanan kay basin sa gawas ayuhan tag accommodate..