Convergys

[lucky45]

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I thot that cvg would assign me to the twc account, but nt, they wanted me to be in win7. Wtf! Its an o.s. I asked hr what if the time comes that microsoft will no longer support win7? They just said that agents will be on floating status. If u guys understand software lifecycle, u wnt like win7. Aftr the ultimate version, windows is actually working on its next o.s.

i understand bro...considering that

windows me, windows 2000, and windows xp all came with at least a year interval...tsk tsk karon pko ka realize.....but perhaps windows 7 would stay for a year or 2.....

[boypraning]

the last part of the the skills test is required mo suwat instructions/steps unsaon pgpangita ug costumer hotline sa microsoft explorer 6.0 and windows XP home edition by browsing thru microsoft.com!!

nglisod jod ko tubag ani..and mao ra gamay score sa tanan exam..katong recent na ng.exam ani or mga taga win7..tabang b!! hek3!! or links nlang..salamat daan!!

[iamdib]

kinsay taga TWC diri?? ok kau life sa TWC. dako pirmi transfer rate

TWC - band C !!! from i2!!

kamo??

korek! lingaw ayo twc!

[neomorgatory69]

I thot that cvg would assign me to the twc account, but nt, they wanted me to be in win7. Wtf! Its an o.s. I asked hr what if the time comes that microsoft will no longer support win7? They just said that agents will be on floating status. If u guys understand software lifecycle, u wnt like win7. Aftr the ultimate version, windows is actually working on its next o.s.

Windows XP is still supported even today. Naa lang gihapon agents ang mo handle ug setup calls and troubleshooting and it was released 2003. Even if they are working on the next iteration sa Windows, that doesn't mean they would stop the support of the current/previous ones. 2011 pa ang gi set nga date para mo stop ang extended support sa XP nya naa pa jud Vista afterwards. It's gonna be at least 5 years until mawala ang support sa Windows 7.

[mckoy_slipstream]

Yeah. Bt its a win7 acct, nt xp. Bakit? If xp pala caller and ur a win7, ud support it? Sa microsoft un, were talking of a bpo here. Bpo depends on call volumes. Aftr all the patches implemented, people will no longer have issues wd the os, they wnt call na. Sa states, kung anu bago, un ang binibili, bundled system kc sila. J.O. ko last month was for win7, this time, baka twc na.

[slimzky]

Yeah. Bt its a win7 acct, nt xp. Bakit? If xp pala caller and ur a win7, ud support it? Sa microsoft un, were talking of a bpo here. Bpo depends on call volumes. Aftr all the patches implemented, people will no longer have issues wd the os, they wnt call na. Sa states, kung anu bago, un ang binibili, bundled system kc sila. J.O. ko last month was for win7, this time, baka twc na.

Yes, Windows 7 account also supports certain XP/Vista cases. And that is Microsoft-CVG's action plan para inde floating ang mga agents =) We are not getting enough call volumes kasi sa Windows 7 because lesser ang issue.

[grss1982]

Yeah. Bt its a win7 acct, nt xp. Bakit? If xp pala caller and ur a win7, ud support it? Sa microsoft un, were talking of a bpo here. Bpo depends on call volumes. Aftr all the patches implemented, people will no longer have issues wd the os, they wnt call na. Sa states, kung anu bago, un ang binibili, bundled system kc sila. J.O. ko last month was for win7, this time, baka twc na.

Simple, boss. Cross train the current people. I've actually meet some of these people. They handle ALL ISSUES related to Windows 7, Vista, and XP. They're at i2 mostly. These people were originally trained for Windows 7 ONLY, but were later re-trained to handle XP and Vista calls, which unbelievably has a higher call volume than Windows 7.

From what I understand, the CVG-MS partnership is not just about Windows 7. In the future, it's even possible that the Windows 7 account will loose that name and just become the Windows account handling everything from XP to the rumored Windows 8.

[mckoy_slipstream]

Thanks for the info. I thot puro win7 ra. Bt still, twc jud akong target. If way mahimo, ad2 na lang ko dell

[grss1982]

Thanks for the info. I thot puro win7 ra. Bt still, twc jud akong target. If way mahimo, ad2 na lang ko dell

Wala mai Dell account ang CVG. You must be referring to E-tel, I guess. Naa hinuon Comcast ang CVG.

[lucky45]

Windows XP is still supported even today. Naa lang gihapon agents ang mo handle ug setup calls and troubleshooting and it was released 2003. Even if they are working on the next iteration sa Windows, that doesn't mean they would stop the support of the current/previous ones. 2011 pa ang gi set nga date para mo stop ang extended support sa XP nya naa pa jud Vista afterwards. It's gonna be at least 5 years until mawala ang support sa Windows 7.

sounds promising....So what actually happens to agents that are on a "floating status" if ever microsoft withdraws its support to the system??