CALL CENTERS: Labor Unions are watching...

[LytSlpr]

---

i agree with the statement that we do have an unfair labor justice in the contry..

@:LytSlpr
mana bay, some people who really escalated the case to DOLE and they won.



@faipao:

i doubt kung dako ba jed ang natabang aning call center industry..siguro ang mga employees kay sige man bayad ug tax, but the company itself-maybe?? i believe naigo ni siya sa GATT-WTO nga agreement....nga the companies are given a period of thime that they're not goiung to pay taxes for the govt., not only the call center so with other multinational companies.

for me the only good thing that BPO/EPZA companies contributed are jobs, that's all. as far as revenues are concerned, they don't contribute at all because they are zero-rated companies.

[Minuano27]

i agree with the statement that we do have an unfair labor justice in the contry..

@:LytSlpr
mana bay, some people who really escalated the case to DOLE and they won.



@faipao:

i doubt kung dako ba jed ang natabang aning call center industry..siguro ang mga employees kay sige man bayad ug tax, but the company itself-maybe?? i believe naigo ni siya sa GATT-WTO nga agreement....nga the companies are given a period of thime that they're not goiung to pay taxes for the govt., not only the call center so with other multinational companies.

for me the only good thing that BPO/EPZA companies contributed are jobs, that's all. as far as revenues are concerned, they don't contribute at all because they are zero-rated companies.

actually, the purpose of PEZA or BOI registration is to encourage foreign companies to invest in the country and create jobs. that's why they get certain incentives like income tax holidays, etc. these incentives are also available to filipinos. several domestic companies have been granted similar incentives when they have projects with large investments and which will result in job creation.

[LytSlpr]

i agree with the statement that we do have an unfair labor justice in the contry..

@:LytSlpr
mana bay, some people who really escalated the case to DOLE and they won.



@faipao:

i doubt kung dako ba jed ang natabang aning call center industry..siguro ang mga employees kay sige man bayad ug tax, but the company itself-maybe?? i believe naigo ni siya sa GATT-WTO nga agreement....nga the companies are given a period of thime that they're not goiung to pay taxes for the govt., not only the call center so with other multinational companies.

for me the only good thing that BPO/EPZA companies contributed are jobs, that's all. as far as revenues are concerned, they don't contribute at all because they are zero-rated companies.

actually, the purpose of PEZA or BOI registration is to encourage foreign companies to invest in the country and create jobs. that's why they get certain incentives like income tax holidays, etc. these incentives are also available to filipinos. several domestic companies have been granted similar incentives when they have projects with large investments and which will result in job creation.

yes, because we really need it. but IMO, there is nothing more because they don't pay taxes and they don't trade with us. they just use our labor force to manufacture their goods just like any other 3rd world country. there is nothing wrong with that...

...for now because we need them.

but it should never be a reason for them to exploit or abuse our workforce, just like what most BPO & PEZA companies are doing now because they are aware that we desperately need their money .

[brian_kd]

Gusto man kaha ug trabaho, nganong mag absent absent man?

Let them take care off thier own business? You mean those who are in the direst need of help? Those employed by local Filipino, local Fil-Chinese, loc Fil-Indian employers?

Hmm... I can sense a misplaced sense of patriotism here. So as long as its a local employer abusing it's employees let them take care of themselves?

But if its a multinational being strict about attendance/punctuality policies (and giving generous benefits and package to boot) all hell should break lose and get them out of these country.

Tsk, tsk. Something's off, very, very off.

YES, let them take care of their own business.Â* If they won't do anything about it, then that is their problem.Â* Please check the subject of this thread.Â* What's misplaced in that?Â* In fact it is the other way around.Â* If you want to address ALL thre labor problems I highly suggest you start a separate thread or join the NDF/NPA/Communism thread.Â* Makes sense right?Â*

Off nga!

[LytSlpr]

The principle is the same but just different concerns. So nothing is off!

[grabehbebe]

Gloria to gov’t men: Call centers beckon

http://www.malaya.com.ph/mar30/news6.htm

PRESIDENT Arroyo yesterday said government employes, especially those opting for voluntary retirement, should consider becoming call center operators to earn higher wages while streamlining the bureaucracy.

"We’d also like to encourage many of our government employes now because there is this general impression that outside of the military, the police, and the teachers, there is an overstaffing…We’d like to encourage the young people in government to go and work, to apply in this very nice opportunity," Arroyo said in a roundtable discussion with labor and trade officials.

She said there is no age limit in the call center industry and that the only requirement is that candidates should be able to speak "call center English."

Augusto Syjuco Jr., chairman of the Technical Education and Skills Development Authority (TESDA), said one of his regional directors wanted to retire to become a call center operator.
Arroyo said: "Why not? Why not? We encourage them to go where the market beckons. And the market beckons through the salary rate. That’s what we’d like them to do."

Arroyo said she has ordered TESDA to set aside 100,000 scholarships for those working in call centers to enter "finishing schools" that will be put up by TESDA.

Syjuco said even if left on its own, the call center industry can hit a million workers, and Arroyo’s target of two million in 2010 with government intervention.

He said TESDA will meet on Saturday with officials of schools and key industry players on the upgrading of their facilities. On Tuesday, TESDA and the labor department will be signing memoranda of agreement with major industry players and educational institutions.

Arroyo said the pool of trained call center personnel is so small against a large demand, resulting in companies pirating from one another. Some are going out to provinces to train English-speaking young people into speaking "call center English."

Trade Secretary Peter Favila said the entry lervel in the call center industry is P15,000 to P20,000 a month, which is not bad, as long as the worker is willing to work the graveyard shift most of the time at first.

"Kailangan lang huwag ka munang mamili. Huwag kang pihikan, makakakuha ka ng trabaho," he said.

Arroyo said job opportunities are also available in the shipping business as disclosed to her by Mitsui OSK Lines (MOL) president Akimitsu Ashida in a courtesy call. She said Ashida told her that MOL, in partnership with Magsaysay Lines, is expanding its training facilities at the Magsaysay Institute of Shipping in Cavite at a cost of P150 million.

Ashida said the expansion will accommodate an increase in the number from 240 to 450 cadets a year, who will train to become officers on board vessels. He said MOL will set up ship management operations in the Philippines this year.

He said MOL employs 5,700 Filipino seafarers and 4,000 more Filipinos are on board their ships at the moment.

Arroyo said engineering graduates can train to be marine engineers for nine months to get a monthly salary of $5,000. – Regina Bengco

[darkwing]

nice idea, moer jobs mean more money for the economy

[LytSlpr]

just more job, not necessarily more money. the income of BPO/EPZA industries does not really contribute "that much" to our economy because they don't get most of their raw materials here, they don't trade here and they don't pay taxes. that is the downside of being a 3rd world country my friend. we are an international sweatshop because labor is the major if not only thing we can offer.

[FK]

http://www.abs-cbnnews.com/storypage.aspx?StoryId=34314

[kauban ta bay]

i totally agree with you man.

i forgot to mention that in some call center you are forced to render OT, and it's going to affect your metrics if you are not going to submit with the admininstration. The latter are going to find ways just to make bad reamarks on you.. adn not to mention the multiple splits/skills. you have to take the call man even if it is out of your scope of support already and you are not given premium for it.