I think the last post should be in a separate thread. No relation to this thread whatsoever. This thread is for the plight of callcenter employees, not the growth of the callcenter industry.
If the callcenter industry grew at the EXPENSE of the employees, then I presume they are not a bit concerned.
Picture this, the pyramids of Egypt were huge and magnificent because of the bondaged Israelites and the credit went to the Egyptians and the Israelites would curse at the sight of each pyramid.
I'll just skip the details in relation to the BPO or EPZA industry because this was already discussed in a separate thread but basically the principle is the same.