CALL CENTERS: Labor Unions are watching...

[brian_d]

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@Brian_D

What about that philippine style management. What can you say about that.

Call center emphasizes about adapting to american culture and thinking..

Can you say there is still Nepotism, bata-bata system or discrimination in the Philippine call center heirarchy?

I hope they also apply american style management and stop the bad habits

ha? ano raw?

It only proves you are part of the Philippine style management exemplified by NEPOTISM.....

have a check with your vocabulary please....

Sorry po. Next time write with correct grammar, okay? Learn the proper use of prepositions okay?

[LytSlpr]

what does that say about the management? Â*this is just one of the few things that happened inside our center. Â*that's why people get frustrated.

kong magsaad-saad onya dili tumanon makalagot jud tuod kaau... pero dapat ba jud d i pareho og rate tanan mga centers? Â*dili man sab tingali... mao na ako ingon sa una, igo ra jud ta sa hangyo. Â*Coz the president's action maybe be unethical but it is completely legal.

You are right! but if you follow my story nobody asked for a raise. Â*Nikalit lang siya ug kalami kay nasayod man siya nga tinuod ang aligutgot ato nga agent. We admit that what he said was not in black & white, but he said it in front of many without being harassed. Â*you can say that he was playing politician at that time and people cannot help but be in high spirits only to be given false hopes and no less but from the company president with intelligent workers.

[dagget]

@Brian_D

What about that philippine style management. What can you say about that.

Call center emphasizes about adapting to american culture and thinking..

Can you say there is still Nepotism, bata-bata system or discrimination in the Philippine call center heirarchy?

I hope they also apply american style management and stop the bad habits

ha? ano raw?

It only proves you are part of the Philippine style management exemplified by NEPOTISM.....

have a check with your vocabulary please....

Sorry po. Next time write with correct grammar, okay? Learn the proper use of prepositions okay?

Clearly a defense mechanism of those with little vocabulary..........

do you know only the word grammar...........

[LytSlpr]

BTW, let's not fret about grammar and prepositions. this is just a forum and not a composition writing contest. even my grammar is not in order here.

while were at it, let's not resort to anything that can provoke anyone. this will clearly reveal one's character and true intentions for joining this topic. i would like to believe this is still an intelligent discussion.

let's not de-rail the thread shall we? Â*thanks!

[dagget]

Slowly but surely I know who gets hired by call centers............

What a joke.............

And slowly also i know who gets promoted...........

if this guy is a supervisor then our driver should be the manager...............

[brian_d]

@brian_D..walang personalan bro..pls don't resort to nitpicking..whatever the career path of lytspltr here is in no way relevant to the topic..stay on topic lang ta :mrgreen:

right on! if you follow the thread, i was never personal with anybody. even with the other threads. what i shared were my experiences, facts, information and my views on the matter but some people just can't hack it. Â*

in the other threads some people, the loyalists i presume weren't able to control themselves and resorted to name calling and bashing and it became more interesting and more fun for me. Â* Â*i am not here to spite anybody or to convince or to win people's hearts and minds but mereley to let people know of what transpired inside the walls of the center that i used to work for. Â*what do i have to lose? NOTHING! except for my caffeine level, hehe!! Â*

as i've said, if people want to get personal regarding this topic, I'M GAME! Â*if they are wise, let them do their research first otherwise they will regret what they are about to do. Â*

BTW, if this thread "SELECTIVELY" and "ACCIDENTALLY" gets DELETED AGAIN then hurot na gyud akong bilib ana akong ex nga amo kay ingon ana sila ka gamhanan. Some people there pretends that they are not affected here but I'm sure they are not smiling and they CANNOT say I'm LYING either.

Well we are too polarized on this issue and this argument can go on and on. One thing is for sure though, CALL CENTERS have done good for this country and the province of CEBU. Giving the young people a chance to get really good wages, allowing them perks otherwise not accesible in a regular day job.

Will UNIONS ever be formed in call centers? Only time will tell. The problems that industry is experiencing---I'd like to attribute them to birth pains which can hopefully be sorted out in the long run. The fact that a call center is named BEST EMPLOYER of the YEAR is a testament that call centers can get it right. Upon analysis though UNIONS are not and will never be the ultimate solution and PANACEA for all the labor problems facing the industry. In fact, IT DOESN'T MAKE GOOD BUSINESS sense at all. FOR BOTH PARTIES.

Let's try to be patient. For all the industry's dynamism, I'm glad I'm not a part of it.

Despite our opposing opinions regarding the matter LytSlpr, I share your sentiment hopefully this thread will not be deleted. LONG LIVE FREE SPEECH. Good Day.

[FK]

You are right! but if you follow my story nobody asked for a raise. Â*Nikalit lang siya ug kalami kay nasayod man siya nga tinuod ang aligutgot ato nga agent. We admit that what he said was not in black & white, but he said it in front of many without being harassed. Â*you can say that he was playing politician at that time and people cannot help but be in high spirits only to be given false hopes and no less but from the company president with intelligent workers.

pero ang aligutgot sa agent about sa sweldo, d ba iya gusto ipaabot ato kay ganahan siya patas-an ang sweldo. Pero mao lagi dapat wala jud onta ni promise. Â*Og kng incresan aw maau kaau pero kong dili wala jud mabuhat... bisan og naay union dili man gihapon guarantee nga naa jud increase.

BTW, don't fret about grammar. this is just a forum and not a composition writing contest. even my grammar is not in order.

let's not de-rail the thread shall we? Â*thanks!

agree... mag-lalis2x na pud ta og kinsa sakto nga grammar.. i heard enough of this wrong grammar...

[Rance]

Ang mga kriminal nag atang na sad didto dapit sa call centers na miktima ug mga batan on.. kay pa sosyal2x nang mg ataga call centers specially kanang mga di ta ga cebu nag work lang dre nya standby naay car sakay dayon shoot sa taro dayon

[grabehbebe]

NEWS: Dell chief in town for call center opening

Michael Dell, chairman of top computer systems and services firm Dell, Inc., is scheduled to make a brief stopover in Manila today for the grand opening of a Philippine call center facility.
The 13,470.5-square call center, located at the north parking building of the SM Mall of Asia in Pasay City, started operations last February 13.

Dell has refused to disclose how much it has invested, but according to the Philippine Economic Zone Authority (PEZA) list of approved projects as of last year, the total investment for the facility is P366 million.

The facility is now a PEZA-registered economic zone, allowing Dell to avail of fiscal incentives from the government such as tax holidays and exemption from value-added tax.

Mr. Dell, now in his early 40s and ranked by Fortune magazine last year as the world’s twelfth richest man with net worth of $17.1 billion, will only be in the country for only four hours.

He is expected to arrive at seven in the morning and fly out at eleven the same day. From the airport, Mr. Dell is scheduled to go directly to the Pasay call center facility for a series of meetings with his local management team, key local businessmen and President Gloria Macapagal-Arroyo and her economic team.

The government may again pitch for Dell to consider opening a manufacturing plant in the Philippines.

Industry sources said the government tried to woo Dell in the late ’90s when it heard that the computer maker was interested in opening a Southeast Asia plant. The big-ticket venture, however, went to Malaysia in 2001.

Trade Undersecretary Elmer Hernandez, however, said the government only went to Dell for the call center project, which was eventually put up here.

Dell’s call center is tagged as the "heart" of the company’s success, now valued at $52.8 billion in revenues and with 61,400 employees worldwide.

Dell has call center offices in the US, Canada, Panama, El Salvador, India, Malaysia, China and Japan.
As a company, Dell has popularized the direct-model approach, where it talks directly with customers to sell products, supported by its own customer and technical support team.

This year, it is estimated that Dell will screen some 30,000 applications just to get the 700 agents it needs for the facility. This is equivalent to a hiring rate of 2.3%. The company began interviewing applicants last November 1 to fill its first class of 200 agents.

Aside from the Pasay City facility, Dell also maintains a one-floor office in RCBC Plaza in Makati City as its recruitment and training house.

--http://www.itmatters.com.ph/news.php?id=032106a

[Wind Shear]

TUCP is a centrist. So no need to worry.

If we are talking the leftist union like KMU, they are BS.