tsr: " thank you for calling tracfone wireless , my name is adrian, how may i assist you today ?
customer: good day, i want to add units in my tracfone...can you please help me?
tsr: if i understand you correctly, the reason why you are calling is you want to add units in your tracfone, if this correct?
customer: yes, that is right .!!
tsr: thank you so much!!! ill be glad to assist you. O.K. mam/sir on the main screen on your phone , can you see a button on the center. if you see one i need to you to please press the menu. do you see the menu?
customer : yes, i see the menu
tsr: i need you to press the menu then press the down button until you can see the word prepaid. if you can see the word prepaid i need you to please press it until you see a word CODE SCREEN
customer: i see one. Im now in code screen, what should i do?
tsr: i will be giving you a set of numbers and i need you to enter this one so that i could add the units to your phone
customer: ok what are the numbers.
tsr: 0857 8568 9645 2651 did you get all those numbers?
customer: yes!! and it now reads 110 units in my tracfone. thank you so much for the help. you have been very helpful... if i could talk to one of your supervisors and informed them howd you help me inspite being on the phone for 2 hours. thank you so much for the patience
tsr: maam thank you so much for the compliment
is there anything else that i could assist you with today or do you have any questions?
customer: that would be all !!
tsr:thank you for calling tracfone wireless, good day
hehehe i miss this one also