Convergys opens 3 new call centers in Philippines
MANILA, Philippines - A U.S.-based call center company opened three additional facilities in the Philippines Thursday and plans to employ 4,000 more workers by the end of this year, its top official said.
Dave Dougherty, president and chief executive of Cincinnati, Ohio-based Convergys Corp., joined Philippine President Gloria Macapagal Arroyo and other officials in ceremonies to inaugurate a new call center Thursday in a technology park in Laguna province near Manila.
Convergys opened another call center in suburban Quezon city and a third in Cebu city in the central Philippines also on Thursday.
Dougherty said two more call centers are under construction in the country and the company "continues to see growth and development" despite a slowing economy.
He said that Convergys already employs over 16,000 people in 12 call centers in the Philippines _ including the three facilities just opened _ only five years after starting operations. The company's workforce will reach 20,000 by the end of the year, he added.
Dougherty said the availability of well-educated and English-proficient employees who have a "strong understanding of U.S. culture" are the key to the company's success in the Philippines.
Convergys, which has 74,000 employees worldwide, provides call center and billing services for communications and technology companies. The new contact centers will provide general support and advanced technical help desk services.
Trade Secretary Peter Favila said about 450,000 people are employed by business outsourcing operations in the Philippines with over half of those workers in call centers.
"It continues to expand," he said. "Because of the global meltdown, there are companies overseas that would still look for the cost-efficient ways of running their businesses for which the Philippines is very strong and solid."
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Convergys opens 3 new call centers in Philippines - Yahoo! Philippines News