ive been to about three major call centers and i can say etel is good for a career if you are really up for it. I have lots of friends in etel and they are doing good now. we were the pioneers in cebu when etel first came here. and so far the training is good. just dont go to Dell Tech Support or you are really asking for it. You'll have pressure for breakfast lunch and dinner. I was in Dell tech support. If you can survive there you can survive any call center. It was good but I felt so abused. hehehe. all in all for newbie call center agents, dont expect too much. prove yourself first then. you'll realize that you are more capable of anything than those who always complain.