Mass termination in major call center

[rishee]

---

I'm not implying banga ang mga agents... we have one of the best in the whole visayas... why do you think other call centers hire WATS people so easily? because we're that good... the problem is, us being too good bloats heads and they start relaxing, slacking off, abusing... can't even speak english all the time, I mean how simple is that policy and people still cant follow it... what does that imply

i know you work there... I know what department your on... I know your manager personally... and I know what goes around there because tagawats pud ko... so believe me when I say, you don't know everything... and on this issue, you also have no clue... and by the way, wla ka maswertehan, wala lang mu-ubra imo moves kay imo manager stricto kaayu... mwahaha... say hello to vanessa for me...

that is if you have figured out who I am...

but you know, sometimes, we just have to look out for ourselves and stop thinking about what happened to other people... its called "mind your own business", just do your work, do it well and rest assured the company will not have a problem with you at all...

in my original quote i intended to imply "dili banga ang tanan namo agents.."

thanks for agreeing. that's ol.

if u know me, you probably know my friend hu got terminated then.. kewl..


she's fine. i just feel heart brokern she lost her job.

she didn't deserve it at all.

anyway, i don't care for the agents who are slackers they can be terminated anytime legally, but what I'm worried about are those who depended solely on their job, and just lost it in a click without warning.

i was with her and i see more sense in me being terminated than her.

BTW.. masuko amo manager ana... kwaa na iya name oi!!!!!

heheheh

[rishee]

by the way Rishe, how sure are you that those who lost their jobs, the reason for them being terminated was because of their premiums? I know people who have worked for more than 4 years... 4 years, more than you rishe... who are still here and still are interviewers and are earning huge premiums, even bigger than most of your supervisors on the floor...

get your facts straight gurl... obviously, you don't have a clue on what happened, all you have right now are hearsays and rumors...

gosh.. ayaw pangugat oi.. na unsa..

it would be better if you read more of my posts.

I am sure that if management did start terminating agents, they started with the bad ones

pagka hurot sa tanan slackers na inyong kalagutan, unya kulang pa ang quota sa terminated na agents,

who else is left to terminate? ang mabdos na naka absent because she could not go to work tungod naay
somekind of "mabdos" sickness?

ang estudyante na emergency absent kay nag exam or nag buhat ug thesis?

though unahon jud ang company, there is always an "inevitable" instance, and there is a due process for this

dili man tungod kay one strike, you're out!

I have all respects to the company. hands down jud.

but i believe that there were one two three and more agents who were not deserving to lose their jobs

the company made some wrong moves there and there are pieces of evidence that show that..

anyway.. i feel bad gitabangan kog mga taga wats dri. i would've thought mu tabang mu nako ug defend.
i could care less kung unsa na mo kadugay or unsa ba or kinsa ba.. this is a wonderful company.
tinuod na.. nag dugay gud ko..

and this issue has helped this company become better kay they learned a valuable lesson.

too bad akong amiga collateral damage. uhuh..

[LytSlpr]

See? This guy understands the way things are doing. They are legal. For as long as you are under their power.

Legal but unfair because BPO's have too much freedom because the government is allowing them to do so and our Labor Department is inutile.

Daghan ways to fire an employee to make it "seem legal". As I've said, paligasan ka then wa gyud kay mahims but mo-bow and exit na lang.

[cosplay]

I agree once again. Let me repeat his nice sentiment. "Daghan ways to fire an employee to make it 'seem legal'."

[freez3]

yo've got to be kidding me too... where have you been...

^^^Is that a question? It seems like it is but I don't see a question mark "?".
I'll answer anyway.

I work in the same zone Wats is in, and I've been here long before Wats even existed in that place.

C'mon, don't overrate WW.
Wats for me is,
a-massively-overrated-firm-who-desperately-calls-itself-a-call-center-even-though-it's-nothing-but-what-the-american-people-hate-for-invading-their-privacy-by-conducting-nonsense-surveys-that-no-one-wants-to-give-even-the-smallest-piece-of-damn.

[r0mm3L]

kinsa may nag bayad sa western wats para mag conduct ug survey?

[rishee]

^^^Is that a question? It seems like it is but I don't see a question mark "?".
I'll answer anyway.

I work in the same zone Wats is in, and I've been here long before Wats even existed in that place.

C'mon, don't overrate WW.
Wats for me is,
a-massively-overrated-firm-who-desperately-calls-itself-a-call-center-even-though-it's-nothing-but-what-the-american-people-hate-for-invading-their-privacy-by-conducting-nonsense-surveys-that-no-one-wants-to-give-even-the-smallest-piece-of-damn.

pagka hilas pud nimo noh! maau na cguro kaau ka kay sawayman kaau ka namo.

FYI anang mga tao nga maau kaayu sa tanan walay makalupig,

WESTERN WATS, the company i work for, is a MARKET RESEARCH// DATA COLLECTION= the biggest in the world

W/o these freakin calls ou MERE agents conduct every single day, YOU WILL NOT BE A SATISFIED CUSTOMER

you will hate every single thing you buy and every single service you get

YOU WILL WASTE SO MUCH MONEY ON b-dammed whatevers and experience the poorest of service

Also, as a company, you will not be different from any other competitor you have
If you will never find out WHY kfc has the best chicken and whatever they put in it, your
manokan will never grow unless of course you provide better service and better VALUE,
you will never earn a title better than the tad2x prito2x thing kilid sa daan

For all the no-knowledge at all people, companies WORLDWIDE spend more on research than ADVERTISING because if they have no black and white record of what they're doing wrong,
THEY WILL NEVER BE ABLE TO CORRECT EVERYTHING THEY DO WRONG

kataw-anan noh?

Do you know why there is taken-for-granted CALL CENTER INDUSTRY?
It's because companies now do not care for ROI as much, but surprisingly, they want to be known
as the BEST-- this is how they make their strategy

USA has the best customer service in the world and your local MCDO patterns after them of course

That's why RESEARCHERS are not part of the DO NOT CALL LIST because they are not invading privacy.
but in fact, they are helping the people
OF course, some people, especially the uneducated ones do not know what the exact VALUE of a survey is

so most of the time it is taken for granted--- this gives our poor agents in WATS a hard time
But, we make rebuttals for this

THese rebuttals help teach AMericans to be AMericans and answer these G-forsaken surveys

IF they call up a toll free number and they don't like the service, they get back through the survey and then,
the company acts on this

because until now they believe THE CUSTOMER IS ALWAYS RIGHT

labi na ang mga pinoy ug ang uban tao dri, CGE REKLAMO -- tubag pa lang mo anang mga written surveys,
malipay mo!

so please, wash your mouth out with soap kay WATS may be funny to a lot of people,
but they are serious business and this is one industry (MARKET RESEARCH INDUSTRY) that will never go away
but forever improve just like your current desktop computer

we struggle to improve the world but they don't know it

I GUESS WE'RE SOME KIND OF SILENT HERO
we don't need to claim the glory, the salty taste of customer satisfaction is the best reward we get

hahaha

apil cguro na siya sa mga na tang2x kay ni reklamo ang customer niya kay banga daw iya service
niya adto nanimaws sa SURVEY

mao na kung ingon ang respondent PUT ME ON YOUR DO NOT CALL LIST

ana jud dayun ang agent SIR, WE'RE NOT PART OF THAT LAW

wa na ma hems kay sakto nah!

[rishee]

kinsa may nag bayad sa western wats para mag conduct ug survey?

ang nagpa survey of course

[freez3]

^^^....now she wants to call herself a silent hero.
For Christ sake...

Well then, hail thee silent heroes.

<clicks the close tab button and looks for other noteworthy topics>

[rishee]

^^^....now she wants to call herself a silent hero.
For Christ sake...

Well then, hail thee silent heroes.

<clicks the close tab button and looks for other noteworthy topics>

next time, look before you leap.

I quit being an agent.. and somehow, maybe that's not a so good idea..