Mass termination in major call center

[rishee]

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interesting views, each and every one. on the other hand, we need to understand what is the primary driving force why WW decided to terminate services of more than 1,000 people. If you're familiar with the US economy, there is a major recession that is happening and when that happens, the usual reaction is to contract existing services and remove that are non essential to the core (read: money making) processes of the organization.

Western Watts is primarily a survey and marketing research firm (this company has received a BAD rep in the US for doing political surveys designed to have people doubt the democrats and favor the republicans - but that's another point). The first service to be reduced are those similar to WW as their service is generally not revenue generating. This type of service is also the reason why they can afford to hire high school graduates because the level of experience and maturity is not as high as "regular" call centers.

here's the rub: there's less demand, the client in the US wants to reduce people so what does WW do? I am assuming that some legal advisor did not do their research properly and recommended termination of service due to performance related issues. This link will explain more of this item: Evolution: Labor Pains

This way, WW doesn't have to go through the process of applying for permits in DOLE to terminate employees due to Loss of Business as well as be accountable for compensation amounting to a month's salary for every year of service to the company on top of the usual monthly, 13th month, tax rebates the employee is entitled to when they resign or get fired.

At the end of the day, we are victims of this injustice and the saddest part is - our own fellow people are accomplices to this act (that's why WW's HR Manager reportedly resigned).

Btw, i used to work for a call center but resigned because of "interesting" practices that i am not totally in favor of - and that's coming from me who has held top posts in two major call centers in Cebu. sad, really sad.

kuyawa ani oi.. anyway, what WW did was totally wrong.. way binuang.. they only laid off those who already had big premiums.. ss.. na apil akng miga na mabdos with her first baby and the husband just resigned from his job kay nangita pa ug lain job.. unsaon nlng tawn ni

[cosplay]

Where is this Western WATS located anyway...? I'll have to warn some friends who might apply there..

[rishee]

Where is this Western WATS located anyway...? I'll have to warn some friends who might apply there..

don't you guys have someone who used to work there?''

anyway.. its in MEZ2.. its a good company for starters.. so don't warn them if they're gonna be getting CC experience lang.. but for serious employees go somewhere else nlng para sure.. hehehe

[r0mm3L]

Western Watts is primarily a survey and marketing research firm (this company has received a BAD rep in the US for doing political surveys designed to have people doubt the democrats and [COLOR=#f78e56! important][COLOR=#f78e56! important]favor[/COLOR][/COLOR] the republicans - but that's another point). The first service to be reduced are those similar to WW as their service is generally not revenue generating. This type of service is also the reason why they can afford to hire high school graduates because the level of experience and maturity is not as high as "regular" call centers.

wow, karon pa lage ko ani he he he

[rishee]

The post said, you cannot compare an American HS graduate versus a Filipino HS graduate because it would not be equal.

Don't get me wrong, I'm not trying to put down my kin. Dili ko crab.

All I'm saying, and I'm sure you can agree to this, the American HS graduate CAN work in a call center, the Filipino HS graduate CAN NOT.

and perhaps what rankles is the fact that the jobs done by American HS graduates are now the jobs of Filipino degree holders.

so naay disconnect - to compare an American HS graduate versus a Filipino degree holder.

dili jud na tinuod!!! sus...pm me ngano... to be totally honest.. when i edit surveys from US HS grads... dako kaau ug difference sa atong mga hyskul grads..

daghan au ogob na amercano.. mu tuo ka sa di... TANAN WORDS HAPIT WRONG SPELLING... sus... makalbad na sa among work as editors...

[rishee]

Western Watts is primarily a survey and marketing research firm (this company has received a BAD rep in the US for doing political surveys designed to have people doubt the democrats and [COLOR=#f78e56! important][COLOR=#f78e56! important]favor[/color][/color] the republicans - but that's another point). The first service to be reduced are those similar to WW as their service is generally not revenue generating. This type of service is also the reason why they can afford to hire high school graduates because the level of experience and maturity is not as high as "regular" call centers.

KASAKIT PUD ANI OY

lagi..maau na lagi moh... suss.. with what i have experienced first hand, ur degree will not mean anything when u start working on the floor.. kadaghan ra sa mga wala ni graduate na kamao..
niya daghan pud kaau graduate na OOGOB .. it disgusts me..

i know important ang school and degree but it doesn't give u d right to look down on us undergrads...

[oakley]

kalouy........

[nItO/pIrEnA]

well, kung kaning mga agents naay long-term outlook, naa na ni silay plan b in case mawagtang na sila sa ilang trabaho (like investing in a small business)...kuyaw lang pud kung ang uban na nabag-uhan sa sweldo, sige lang ug pamalit ug gadgets, hurot ang kwarta walay na-ipon...

[arubinkun]

call it mass termination, call it violation of human rights, call it whatever... this is something that's not new to the call center industry... the turn around of employees in call centers are the highest amongst any types of industry... kay na taktak lang mo kay tapolan mong dagko, reklamo dayon... mga bagag nawong, maikog mo uy! trabaho mu laing call center diba katilaw mo ug unsa ka stricto sila, makaingon jud maypa nagtarong ko ato before....

[rishee]

opinion nako ni ha.. lahi man ila gbuhat gud

kugn wa mo kahibalo unsa jud ni happen, pangutana sa mo.

gi tak2x nila ang dagko na ug sweldo. ka ng dugay na employees.
Even ang mga superstar employees sa night shift wala gpasaylo sa managemnt.

imagina ha! DECEMBER 5 2007 nag sugod ang mga first hundred people ug tak2x
of course una ang mga inefficient. pag december 10, another set, niya sunod2x dayun

PURO jud tig three years na or four years na.. dagko na kaayu silag sweldo oi!
pero they work hard for their money.. AYAW JUD MO PAG IMAGINE NA ANG TRABAHO NILA SAYUN

dli jud lalim ilang buhat noh.. tuok pana sila pressure.. im sure lahi ang tanaw sa uban centers

CHRISTMAS SEASON SILA G TERMINATE TANAN w/o any heads up at all nya these were mostly
the good ones jud nga wla natandug ila performance.

akong amiga mabdus with her first baby gtang2x wala jud kaluoy! niya they claim to be
a CHRISTIAN company.. niya iya bana pa jud kay nangita pa ug work.. ambot jud..

wla jud HEART ang upper management.

ayaw mo pag ingon na sayun ila trabaho as agents oi.. dli jud lalim

ug feel ninyo maau na kaau mo, ayaw pan tira ug lain.. hilasa pud ana mu ingon na sayun ang work dri oi