Mass termination in major call center

[Wind Shear]

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That proves that no job is secure.

[deathrow]

kaluoy sad atong na terminate uie...
aw.. ngita lain job.. mao ra nah diha!

[b|tcH_g0dd3sS]

RIGHT! but they should avoid getting stuck in one but the job sometimes it almost gets too easy with routine and the pay is good.

Getting stuck in one job is the only way to go in this country -- the other half doesn't have jobs to speak of.

[Vince Russo]

Before jumping to ridiculous and unsupported claims about "back stabbing", take a look at one simple fact: Two years ago, one US dollar bought 56 pesos. Today, one dollar buys 40 pesos. If you have a call center with 300 employees to pay, at today's rate it is costing an extra $25,800 US dollars EACH MONTH to continue doing business in the Philippines! Closing up shop here and looking elsewhere to re-establish your business in a more favorable financial environment is the SMART thing to do. You call that "back-stabbing"? Give me a break... quote author=chaoscontrol link=topic=168937.msg3375577#msg3375577 date=1203621396]
This is just a simple case of a company cost cutting coz it can't meet up with it's demands.


People should educate themselves about the life-span of a call center. They sprouted like mushrooms, some companies got stable and some didn't. Those working on the well-established companies are LUCKY while those who's in shaky one's such as Western Watts are UNLUCKY. And always remember, they are american companies, americans are back-stabbers. Will do anything just to get money. They don't care if how many people will lose their job as long as their influx of money is well substantial. I feel sorry to all those who got affected by this. I know i'll sound callous but move on, find another job, don't wallow in trying to exercise your right as an employer. Stop complaining to DOLE or whatever government agency, you seem to forget that our government is corrupt. Stop wasting time, find another job.


@suntansafari, don't be so selfish in bragging those so called "accomplishment" of yours. Four years and you're still a training supervisor ?? Is that something to be proud about, working in a call center FYI, i have friends who got into supervisory level in just 6 months of work. Just consider yourself one of the Lucky One's to have worked in a rooted C.C.

And one more thing: people who brag are those who really doesn't have any.


And Lyt is right, four years of working in the same company doesnt mean that your job is stable nor the company is stable
[/quote]

[Vince Russo]

Excuse the error.. I was attempting to quote ONLY chaos control's statement about US businesses being backstabbers... Not all of the add'l quotes attached thereafter.

[cocojam]

i hope it will not happen on other call center kay daghan ko friends mawad-an ug work

[mique]

I don't think it's exact if we compare an American high school graduate and a Filiipino high school graduate. The former can get a job in a call center, the latter cannot. There's a big difference between the two educational systems.
Perhaps the issue is a job that can be done by an American high school graduate is now the jobs of degree holders in the Philippines.
Is that thought bothersome?

OT:
delayed reaction, wa ko kabasa ani, anyways, yeah, there's a "very" big difference when it comes to the educational system here and the US. and u know what, their education there is poor esp at their public schools as far as our "surveys" from the americans themselves. that's one of the issues they are facing. it's poor u know why? the lack of "qualified" teachers is i think, a major reason. And why is it that it's not "exact" to compare the two educational system? If given a chance, our professionals and/or degree holders here can level up to their professionals in the US. It's just so happens that our economy, our country doesn't have a wide range of jobs for our graduates and poverty.

[bratinella]

ingon ako migo na sup dha ky gpangtangtang ang mga way gamit dw... ang wa ni excel.

feel nko di na cla kabayad..purdoy na gro..

[b|tcH_g0dd3sS]

OT:
delayed reaction, wa ko kabasa ani, anyways, yeah, there's a "very" big difference when it comes to the educational system here and the US. and u know what, their education there is poor esp at their public schools as far as our "surveys" from the americans themselves. that's one of the issues they are facing. it's poor u know why? the lack of "qualified" teachers is i think, a major reason. And why is it that it's not "exact" to compare the two educational system? If given a chance, our professionals and/or degree holders here can level up to their professionals in the US. It's just so happens that our economy, our country doesn't have a wide range of jobs for our graduates and poverty.

The post said, you cannot compare an American HS graduate versus a Filipino HS graduate because it would not be equal.

Don't get me wrong, I'm not trying to put down my kin. Dili ko crab.

All I'm saying, and I'm sure you can agree to this, the American HS graduate CAN work in a call center, the Filipino HS graduate CAN NOT.

and perhaps what rankles is the fact that the jobs done by American HS graduates are now the jobs of Filipino degree holders.

so naay disconnect - to compare an American HS graduate versus a Filipino degree holder.

[renji_abarai]

interesting views, each and every one. on the other hand, we need to understand what is the primary driving force why WW decided to terminate services of more than 1,000 people. If you're familiar with the US economy, there is a major recession that is happening and when that happens, the usual reaction is to contract existing services and remove that are non essential to the core (read: money making) processes of the organization.

Western Watts is primarily a survey and marketing research firm (this company has received a BAD rep in the US for doing political surveys designed to have people doubt the democrats and favor the republicans - but that's another point). The first service to be reduced are those similar to WW as their service is generally not revenue generating. This type of service is also the reason why they can afford to hire high school graduates because the level of experience and maturity is not as high as "regular" call centers.

here's the rub: there's less demand, the client in the US wants to reduce people so what does WW do? I am assuming that some legal advisor did not do their research properly and recommended termination of service due to performance related issues. This link will explain more of this item: http://fildude.blogspot.com/2008/01/labor-pains.html

This way, WW doesn't have to go through the process of applying for permits in DOLE to terminate employees due to Loss of Business as well as be accountable for compensation amounting to a month's salary for every year of service to the company on top of the usual monthly, 13th month, tax rebates the employee is entitled to when they resign or get fired.

At the end of the day, we are victims of this injustice and the saddest part is - our own fellow people are accomplices to this act (that's why WW's HR Manager reportedly resigned).

Btw, i used to work for a call center but resigned because of "interesting" practices that i am not totally in favor of - and that's coming from me who has held top posts in two major call centers in Cebu. sad, really sad.