Mass termination in major call center

[Velvett]

---

^tsk tsk tsk

reality tells us this is a different time. wala na lagi employment security. the world is fast changing yet we employees still have the old "job security" mindset.

i have a personal experience to share. i was once a trainer in a big call center here. the process was, they screened applicants, made the job offer, and made them undergo a week-long language training where they COULD get terminated. my dilemma was, they let not-so-ready hires into my classes and if i just had the "i dont care" attitude, i would have failed 50% of the class. but these people resigned from previous companies because they were ACCEPTED and OFFERED jobs in this new company. it's just so stupid to hire only to terminate them after one week. where's the heart of the company? Where's effectiveness of the hiring-training process?

Luoy kaayu ang empleyado ba kay murag at the mercy of ineffective systems. and i'm not only talking of new hires, but employees in their posts mismo--HR, trainers, supervisors, etc. They can only do so much. Brave ones stand up for what's right, but culture and system changes start at the top so if one doesnt have much influence and power, it would be personally healthier to leave.

[amingb]

naay mass termination kay naa na daghan call center losing na ang Operation .. and some are not qualified.

[L_Y_N_X]

Ako mga bro ug mga sis opinion lang lthough dli ko emplyedo sa call center,Pero they way i see it usa ra ako nakita nga HINUNGDAN ani,Kabalo na bitaw ta na call center ila mga client is from US or EUROPE,meaning they are earning dollors or EURO and they give a salary to peso dako gyud of diff. since ubos na kaayo ang dollor ron unya unstable pa kaayo ekonomiya sa US ang companya ang mga clienty sa call center nag cost cutting or uban wala na cliente ang result sarado companya....Maluoy kaayo ko sa atong mga igsuon nga bisaya kung muabot na gani nga 35 PHP na ng Dollar exchange rate totally sarado gyud na unya dli lang call center hasta export/import buss. Dapat naa gyud buhaton ang government nato ani para maluwas ta...

[suntansafari]

at the end of the day, a business is a business. i sympathize with those who were laid off, but people have to understand that different call centers or different companies for that matter, also have different ways of doing things. they have to keep the business and they have to profit. that's what businesses do. now, if that sounds heartless to some, to me, it sounds like, well, reality. you win some, you lose some. you pick up the pieces and move on, you keep trying and you keep living.

what i hope is that people won't generalize scenarios like this. not a lot of people understand the call center industry, but this i know for sure, yes, it IS a stable job. it does provide job security and people do build their careers here. ive been in my current job for 4 years and i have no plans of leaving yet.

[b|tcH_g0dd3sS]

An interesting article from Ibon.

RP Call Centers, OFWs To Be Hit Worst By U.S. Slowdown
Written by IBON Media
Wednesday, 23 January 2008
Call centers and overseas Filipino workers, both lauded by the Arroyo government as economic winners, are seen to be the worst hit by an anticipated US recession and general slowdown in the world economy, according to independent think-tank IBON Foundation. IBON research head Sonny Africa said that the country’s economy would be hurt by a foreseen US economic slowdown, particularly given the Philippines’ strong economic ties with the superpower.

Hala! This is it![br]Posted on: February 21, 2008, 01:19:15 AM_________________________________________________

i have a personal experience to share. i was once a trainer in a big call center here. the process was, they screened applicants, made the job offer, and made them undergo a week-long language training where they COULD get terminated. my dilemma was, they let not-so-ready hires into my classes and if i just had the "i dont care" attitude, i would have failed 50% of the class. but these people resigned from previous companies because they were ACCEPTED and OFFERED jobs in this new company. it's just so stupid to hire only to terminate them after one week. where's the heart of the company? Where's effectiveness of the hiring-training process?

Luoy kaayu ang empleyado ba kay murag at the mercy of ineffective systems. and i'm not only talking of new hires, but employees in their posts mismo--HR, trainers, supervisors, etc. They can only do so much. Brave ones stand up for what's right, but culture and system changes start at the top so if one doesnt have much influence and power, it would be personally healthier to leave.

Yes, that really is a grotesque scenario and I would say I know 90% of call centers fire in the middle of the training period.

Luckily, where I'm from, we find all the ways we can to KEEP the trainee from getting terminated while still in training. IF it means we need to repeatedly coach the trainee extensively --- then we will and we must. Because if trainees keep on failing during training period then it means there was a problem during the Hiring process. It all starts from there.

I'm not saying that this call center's hiring is fool-proof (I know a person in particular who had an "experience" with us) but I would to say they (the HR people) are refining it as we go...

[LytSlpr]

Go Super Bob, banat gyud!

[LytSlpr]

what i hope is that people won't generalize scenarios like this. not a lot of people understand the call center industry, but this i know for sure, yes, it IS a stable job. it does provide job security and people do build their careers here. ive been in my current job for 4 years and i have no plans of leaving yet.

uh-oh, here it goes... a stable job? provide security? build their careers, that means long term? please tell me you're kidding, right?

no offense but this is the veil of smoke that creates an illusion that most people particularly the young fall into and eventually get stuck.

what if i tell you that a carwash or a barber has more job security? You'll be laughing, but it is true.

[suntansafari]

uh-oh, here it goes... a stable job? provide security? build their careers, that means long term? please tell me you're kidding, right?

no offense but this is the veil of smoke that creates an illusion that most people particularly the young fall into and eventually get stuck.

what if i tell you that a carwash or a barber has more job security? You'll be laughing, but it is true.

Yes, it is true, but I don't need to prove that to anyone, especially to you who have already closed your mind to it. The fact that I have been in this job for 4 years speaks volumes.

Oh, no offense taken, LytSlpr. None at all.

To those who haven't closed their minds to this, yes, it IS stable to work in the call center. It has provided me with job security and yes, I've built my career here. I am 28 years old, am a training supervisor (climbed my way up from agent level), and I earn enough to invest in life insurance that matures in 10 years (after that, I can get a certain substantial lump sum) I also earn enough to help send my brother to culinary school, to buy the things, clothes, books and gadgets I fancy, and to travel around Asia. This job gave me the opportunity to train and be trained abroad and to keep and manage 2 credit cards which I pay on time and in full. This job has also allowed me to save a pretty good amount for my upcoming wedding which will happen in 3 years (unless my fiance backs out! Haha!), to take my Masters in Management and to give to our church.

* We are only as wise and foolish as our WORDS and actions show us to be. *

[shyguyshome]

That's part of the Free Market Economy.... Boom and Bust.

[omad]

To those who haven't closed their minds to this, yes, it IS stable to work in the call center. It has provided me with job security and yes, I've built my career here. I am 28 years old, am a training supervisor (climbed my way up from agent level), and I earn enough to invest in life insurance that matures in 10 years (after that, I can get a certain substantial lump sum) I also earn enough to help send my brother to culinary school, to buy the things, clothes, books and gadgets I fancy, and to travel around Asia. This job gave me the opportunity to train and be trained abroad and to keep and manage 2 credit cards which I pay on time and in full. This job has also allowed me to save a pretty good amount for my upcoming wedding which will happen in 3 years (unless my fiance backs out! Haha!), to take my Masters in Management and to give to our church.

* We are only as wise and foolish as our WORDS and actions show us to be. *
what if Obama becomes the next US President?
__________________________________________________ __________________________________________
Barack Obama: The No. 1 priority is jobs and job loss and that is something that is hitting communities downstate as well as here in Chicago. Everywhere I go people are out of work or they are insecure with the jobs that they have. The whole issue of outsourcing is enormously important. Not only are blue collar jobs being exported now, but you have got white collar jobs going to India and Singapore, and so people feel enormous economic insecurity and that has to be priority No. 1.
__________________________________________________ __________________________________________

what if he'll push thru with his plan: provide incentives / stimulus packages for US employers? tax-breaks to those companies who create good jobs and good benefits to American employees? knowing that majority of BPOs are US companies, what happens then to local call-center employees?

where then is the "job security" we're talking about here?

*your guess is as good as mine*