Urgent Hiring: Technical Support Representatives

[gr1ff1n]

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TECHNICAL SUPPORT REPRESENTATIVE

Onboard date: ASAP

Account Type: Technical Support - Drone Company

Job Role:
Answer customer inquiries and/or resolve technical issues over the phone, email, chat, web and or through the proactive management support process. Sales incentives are available.

Should be a good influencer to the team.

Communication / Soft skills:
Able to communicate effectively in English (pronunciation, grammar, fluency, spontaneity, etc)
Able to adapt to customer's skill level
Good customer service skills (ability to empathize and listen to customer needs)
Can articulate an object in clear detail

Technical skills:
Computer fundamentals
Networking (wireless)
Mircosoft Office (Word, Excel, PowerPoint)
Technically Savvy

Critical and analytical skills:
Ability to handle critical situations
Writing skills:
Able to convey information in writing (grammar, professionalism and coherence, clarity, thought organization)
Fast typing skills

Desired behavior:
Possesses good manners and right conduct
Trustworthy and honest
Accepts feedback wholeheartedly to improve
Leadership and sales skills/experience is a plus

Shift:
Day and night shift (flexible)
Willing to go on overtime and work on holidays
Open to fresh graduates with good character, English communication, technical and interpersonal skills.

How to Apply
1. Drop resume at 2F OMGE Building (Beside Diplomat Hotel), F Ramos Street, Cebu City
2. Email your resume to recruiting@onepacificventures.com.

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