DNA Micro Outsourcing, Inc is in IMMEDIATE need of Help Desk Support to join our team!!!
Responsibilities
* Level 2 contact and problem resolution for all internal and external customers related to hardware, software, and services
* Monitor the health and availability of all IT services and address or escalate issues
* Responsible for the creation and ongoing updating of Help Desk standard operating procedures
* Gather, input and analyze data for scheduled reports delivered to internal and external customers
* Assist in the scheduling coordination of professional services staff
* Additional duties as assigned
Qualifications
* 2+ years experience providing remote support
* College Degree
* Outstanding communication skills and the ability to provide IT support by telephone, e-mail, and/or virtually
* Advanced support/troubleshooting knowledge of the following:
o Microsoft Windows 7 and newer
o Internet browsers and plugins including but not limited to IE, Chrome, and Firefox
o Productivity software including but not limited to the Microsoft Office product suite and Adobe Acrobat
o Virus and system health monitoring and remediation
o Backup jobs and scheduling
o Desktop and laptop computer hardware and peripherals
* Basic to intermediate support/troubleshooting knowledge of the following:
o TCP/IP networks
o DNS
o DHCP
o Firewall concepts and configuration
o Switching concepts and configuration
o Routing concepts and configuration
o Microsoft Server 2008 R2 and newer
o Virtualization technologies (VMWare, Hyper-V)
o Cloud computing concepts
*Must possess good language skills and excellent people skills
*Must be willing to work on a night shift
***Great compensation package awaits successful candidate
*** salaries are "always" CONFIDENTIAL and shall be discussed upon hiring.
***15K Sign Up Bonus
***Weekend rest days (unless you are required otherwise)
Interested parties may send their resume to
lou@drumbi.com or drop them at Rm. 302, 3rd Flr., MIT Bldg., 117 Gorordo Avenue, Lahug Cebu City(bldg. beside Jollibee Square JY). You may call us up at 032 238-3910 for questions and/or office direction. Look for Lou/Daphne.
Office hours: Tuesday - Saturday 6:00 AM – 3:00 PM