ITS A CAPTIVE Site, not a BPO, so all job salary is in GRADE which means, in each position mo differ jud mo ug salary per co worker, and mo apas sila sa basic nimo sa prev. comapny
im with CVG for 6 -7 yrs and I can say lahi ra jud diay ang captive compare to BPO, yes CVG is well known, but UHG is a fortune 14 company (google nlng ninyo unsa ni)
lahi2 ug department and i can say in each department wala jud stress in terms of SATS,
take it from my account, akong METRIC is only QA, AHT and Absenteesim rate...
puro controllable metrics tanan
if ari ka sa BPO, naay SALES, NAAY CSAT, NAAY QA NAA PROD. sus ka daghan.. pero my opinion is my opinion how niec to work in a captive company...
every employee has really bad something to say to their past/current employeer, taw ra gud ta tanan reklamador bya ta.. pero for me, with 8 yrs call center exp. Being in CAPTIVE UHG dept. is the best ive been into in terms of PAY, BENEFITS and METRIC perting sauna