Tech Support Agents – 25,000 SIGNING BONUS and Starting BASIC Salary 19K+

[EBCallCenterCebu]

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Executive Boutique is an American and Australian owner company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 5th Anniversary.


While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique and think it’s a great place to work!” The owners and managers at EB care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what can we do to make it beneficial for our employees.


If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Executive Boutique today and join the growing EB family. You won’t regret it!


Checkout our Facebook page Executive Boutique Call Center

JOIN OUR TEAM

We are looking for

TECHNICAL SUPPORT ASSOCIATE - TIER 1

What awaits you?

A Signing Bonus of 25,000.00 and a Starting BASIC Salary of 19,000.00+

Plus the following benefits!

Generous Monthly Bonus Program
• Medical / Dental Coverage
• Cash incentives of (5,000 Pesos) for successfully referring your friends and relatives to join EB
• Career Development
• Life insurance program
• Vacation and family leave programs
• Annual salary increase based on performance
• Quarterly team outing
• Lifestyle Privilege Card
• Free flowing coffee and hot chocolate
• Family atmosphere
• Great offices in IT park with outdoor private terrace overlooking Cebu City

About the Job

Position Summary

To work on behalf of a premier American company providing professional technical and customer service to clients experiencing performance or other technical issues with their personal computers.

Essential Duties

• Communicate with clients by telephone or chat to ascertain the nature of their technical issues.
• Practice systematic troubleshooting procedures to diagnose and resolve technical issues.
• Optimize each client’s system using the designated software tools.
• Escalate technical issues based on guidelines set by company.
• Document each call in the company CRM.

Essential Knowledge

• Technical understanding of how Windows operating systems function, e.g., registry, services, drivers, etc.
  
• Knowledgeable about computer hardware components and how they function with Windows OS.
  
• Understanding of software programs ranging from Internet browsers to anti-virus/malware removal utilities and how to configure and use them as needed.
  
• Excellent English communication skills

Preferred Minimum Education and Experience

*Any of the following will qualify

• Associate’s Degree in Computer Science, MIS or other comparable technical field; or
  
• One year of certificate technical training and 3 months of related work experience; or
  
• Technical Certification (e.g., CompTia A+) and 6 months of related work experience
  
• One year on the job training as a computer repair troubleshooter for any BPO

Work Schedule

Night Shift to start. Morning and afternoon shifts may be available after completion of training period.

APPLY NOW

Send your resume and application letter to the following address:

Executive Boutique PH, Inc.
12/F Skyrise 2, Cebu IT Park, Lahug, Cebu City

Email address: jobs(at)ebcallcenter(dot)com

[EBCallCenterCebu]

[EBCallCenterCebu]

[EBCallCenterCebu]

[EBCallCenterCebu]

[EBCallCenterCebu]

[EBCallCenterCebu]