Dear Sir Daryll:
Good day.
We wish to inform you that the speed commensurate to your package is upto 5Mbps. 5Mbps is the burst speed of your subscription which is usually attainable for servers situated here in the country. On the average, you should be getting at least 60-80% from that of the allocated bandwidth especially for internationally hosted servers where the travel of data thru pipelines are farther.
Your current speed of upt 3Mbps is can be considered to be at an acceptable speed.
Thank you and we can only hope for your understanding.
Respectfully,
NATHANIEL JAY VILLAROMAN
Customer Care
ang mga kagwang ay, 3mbps man gyud na ako speed since 3 yrs ago, di gyud i upgrade to 5mpbs.. magpadowngrade tag subscription be katong 3mbps lang gyud.. kinolokoy nani ilaha da