good news for Call Centers

[Zirv]

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http://biz.yahoo.com/ibd/070718/newamer.html?.v=1

Philippine Call Centers Are Music To The Ears of American Callers

[taga_ipil]

Yeah... gkan ko etelecare sa una.. and I know this is a very strong company... :mrgreen:
ug grabe pa mo galam ug employees.... :mrgreen:

after I resigned I cannot say any negative on this company... :mrgreen:



it just that call center is not really for me.. I need to move on to a field where I belong and can contribute more... :mrgreen:

ganbattekudasai :mrgreen:

[bearbrandy]

wew

[LytSlpr]

In light of this development, the Filipino worker can use this as a bargaining chip to request for higher wages which is EQUITABLE or IN PROPORTION to the amount of multi-tasking work and pressure on metrics they are giving the agents.

the call center agents should not be afraid of losing their job or for an eventual "pull out" where will they go? as said on the article,

"Many tech firms are outsourcing their call centers to India, thanks to its surfeit of high-tech workers at low wages who speak English. But that English, inherited from Britain and processed through Indian phonemes, can be hard for Americans to understand.

That's one reason why the fastest growing call-center market right now is the Philippines.

As a former U.S. colony, it picked up American English right from the source. The fact that hundreds of thousands of Filipinos have family in the U.S. keeps the two cultures connected."

and the American BPO companies definitely cannot run to china or korea for this type of production, only skills can be outsourced to those countries but TALENT and FLAIR for the English language unmistakbly belongs to the Filipinos.

and going back to the ever-erring american call center agents is definitely not an option for these giant American companies.

The Filipino BPO worker should know here he stands, knows his worth and exercise his bargaining power. Otherwise, nothing will happen to the ever-growing workforce in the BPO industry of this country. They should raise their esteem, have courage, wisen and toughen up and learn to accept the consequences. Let's give Americans a dose of their own medicine, until we do so we will always remain the lowly Juan "Tamad" de la Cruz.

Kung di gani na sila mo abli sa ilang baba ug mo lihok, wa gyu'y mahitabo anang mga taga call center. Magpa bilin lang gyud na sila nga LKK hangtod ma tiguwang na lang na sila kay sige man sila kahadlok basin putlan sila ug suborno or bawi-an sila ug pamugas.

Call center people are relatively intelligent and dynamic but they are not putting it in perspective and applying it in the right aspect. Those are values applied in the wrong places. We don't only have skill mismatch in this country but also values mismatch.

[taga_ipil]

each call center has there own communication with other call center, they have shared databases for employees..
mao na kung maot ka ug record.. automatic other call center will know... so ayaw nalang ka tingala kung di ka dawaton sa pikas kung mo apply ka..

if kung mo bargain sab.. walay company na mo offer ug higher salary sa usa ka entry level nga customer service employee (techsupport,sales,accounts..etc)
or maghuwat nalang na na mapansin ka sa OM nga nindot ka ug performance... dha paka increasan.. pero kung mo baragain ka sa sugod palang.. I dont think so... there are lots of people who are willing for the job kung di ganahan ang usa ka tawo tungod di mo bargain ang company. ug sa kalisud mangita ug trabaho karun mapugos jud ka ug dawat then mo sign sa contract..

the bargaining will only happen in the administrative job, like accountant, programmer, IT, administrator, supervisor.
because its where the skills are being measured, the one who are not taking calls...

[LytSlpr]

each call center has there own communication with other call center, they have shared databases for employees..
mao na kung maot ka ug record.. automatic other call center will know... so ayaw nalang ka tingala kung di ka dawaton sa pikas kung mo apply ka..

mao pa na'y naka parat, okay lang united ang mga owners sa callcenters through CCAP pero ang mga call center agents BAWAL mag tukod ug association.

mura'g ga tinabangay sila ug exploit sa mga tawo ba. unya ang gobyerno nag tan-aw lang, intawn.

unya ang mga empleyado mga hadlokan sad.

[seeteemahsuu]

mao pa na'y naka parat, okay lang united ang mga owners sa callcenters through CCAP pero ang mga call center agents BAWAL mag tukod ug association.

mura'g ga tinabangay sila ug exploit sa mga tawo ba. unya ang gobyerno nag tan-aw lang, intawn.

unya ang mga empleyado mga hadlokan sad.

> i agree. exploitation at its' best, in the guise of above average wages.

[taga_ipil]

i agree. exploitation at its' best, in the guise of above average wages.

sakto jud ka bro... sakit man pamalandungon pero Money Talks...

[LytSlpr]

> i agree. exploitation at its' best, in the guise of above average wages.

TUMPAK!

some people might think or say, "ka mga reklamador ba aning mga taga call center uy, dagko na man unta ug mga sweldo."

what they don't know is that call center agents are technically "underpaid" for the level of talent, intelligence and dynamism the job entails not to mention the pressure, odd working hours and emotional stress. and if you are to compute it further, the amount the BPO companies pay their workers is peanuts compared to their net profit. mura ug mga factory sa insik diha sa mandaue. that is pure exploitation in my book. just like a nike shirt that costs only a mere $ 0.90 cents to make and sells around $50-75 dollars.

i've always said that a call center is a modern day sweatshop. i don't know which is worse, that they are exploiting the relatively intelligent people or that these intelligent people are allowing it to happen to them because they "think" they don't have a choice. what a pathetic position to be in. but what can they do? this is the only job that pays higher compared to other industries.

it is not an issue of contentment, it is an issue of what is morally right.

[SioDenz]

I agree with u bro. Pero murag ana jud tingali na ang situation, murag apil na cguro na sa reason why diri sila ni invest sa Pinas ky maka tipid sila sa gasto. Basin naa sad nah sila blessing from our government nga ing ana ila pamaagi, kahibalo nka sa politics.