@marishelle; I don't have a shop (this is a hobby for me, not a business), but let's see what we can do. Can you take a screenshot of Settings > Language & keyboard or give me a list of what keyboards are listed there, and if they're checked, etc.? I need to have a clearer idea on what's going on with your phone. Alternatively, download GO Keyboard from here (since you apparently can't install via the Play Store) and save it to your PC. Just transfer the file to your phone's storage (SD card or internal storage) using your PC, then on your phone, use the file manager / file browser to open the file to install it. Once installed, go to Settings > Language & keyboard and activate (check) it. Set it as your default keyboard.