Army Navy Burger and Burritos in Cebu

[treskwatrosingko]

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That is a VERY BAD Customer Service Experience Bro. Considering na bago lang sila nangabli tapos sa sulod pa sa store nila mismo nahitabo?! wew.. Customers are paying not just for the product but the whole package, ang lugar, raw mats na gigamit sa product and even the team serving them. Its the establishments responsibility on anything that happens inside their premise.

I am not sure why the manager(management trainee)handled your concerns that way. Its common sense naman siguro na ilisan ang product, samot pa giingnan mo na charge sa iya ang replacement na burger kadtong ni give na gyud siya.. wtf oi! Giunsa diay na sila pag train? nakatrabaho nako ug usa sa pinakadako na chain before and sad to say di gyud na pwede iyang gibuhat ninyo, might as well file a complain sa ilang higher ops. Nagplano ra ba unta ko mu try ug kaon diha bahala'g daghan ug tawo kay given naman na bago pa diri sa cebu, tapos gamay ra pud ang place, need pa mag adjust ang mga crew but because of your experience bro, I am thinking twice....magkita nalang siguro ming wang_beatboy sa FlameIt

[dindinisms]

I just learned that dli ra diay to last night ang tulo from the ceiling. My cousin told me na he saw the tulo pag Sunday pa daw. And take note, that manager in training told us na katu pa sila ka bantay sa tulo. Such a liar!

[missingyouso]

kulang pa to sa experience ilang manager heheheh. manager in training pa man gud kaha to. so hopefully, nahatagan na to nila solution karon

[kenox99]

abli na

lami

lami sir.

[Rickstar13]

mangaon guro mi diri ugma sa ako palalat. mayta d namo ma experience ang inyong mga bati nga na experience diha na lugar.

[korg17]

bati bitaw gyud ila service, ni reklamo ko ug nganu pirting dugaya niabut akong burrito 40mins, gi silent treatment ra ko cant even give an apology lol

FOOD is GOOD but SERVICE is EXTREMELY BAD.

[rads]

This happened a while ago. My friend and I were halfway done eating our burgers then suddenly naay water ni spill from the ceiling and it went straight to my friend's burger and it happened twice! Amo gi call ang ilang isa ka staff and reported what happened nya iya gi tawag ang ilang manager in training. Igo ra nila gi move among table away from that ceiling na naay tu. Nya I told the manager in training na dli na ma eat ang burger kay na tu-an ug water. Igo ra siya naminaw and ni lakaw so nag assume mi na ilisdan jud nila. Ga huwat mi but nothing happened. So I went near the door kung asa ilang kitchen and talked to the manager nya ingn siya di daw nla ma ilisdan ang burger kay gamay nlng daw. Ana ko di naman to ma kaon jud kay twice jud na tu-an ug water from the ceiling and I told her disappointing kaayu sila and went back to our table ni follow siya and I showed her the burger and she kept explaining na di jud daw ma ilisdan and karun pa sila ka bantay atung tu sa ceiling. Ana mi na wa sad jud mi ka bantay atu bisan ga wait pa mi sa order and katu pa jud to ga start. We even told her na if sa states pa to ilisdan jud dayun ang burger. Ni offer siya na hatagan lang daw mi ug fries and we declined nya offer npd cya na discount sa next visit we declined again. I asked her asa ang manager para ddto nlng mi mu reklamu kay pointless au cya ka sturya. Ni ana siya nga siya ang manager but training pa daw siya. So eventually ni give in cya. ilisdan daw nla ang burger. Ni ingn akong friend na the manager in training said na charge daw to sa iyaha ang burger. LOL

So yeah. Taas kaayu. But akong point kay dli nindot ila customer service. Kailangan pa lalisun para lang ma ilisdan. Tsk!

what A BAD service........

[SPRINGFIELD_XD_40]

Dili man ang tulo diri ang issue . if it is the tulo then complain about the tulo to get their attention aron ma fix sa maintenance .

Dili pod ang customer service diri ang issue because if its customer service then , both parties are happy but what happened is only 1 party or none at all ang satisfied .

The real issue here and to let you guys know , the only time ilisan ang food ninyo is when ang incident occured within the kitchen . For example , naay buhok , naay ok-ok , hilaw etc ang food ninyo but kay natuluan man ang food ninyo ug tubig , it should be dealt accordingly also that why man siya ni tulo kung nag start namo ug kaon ? Maybe it was raining na diay kay wala man nabantayan while ga huwat mo sa food ?

Anyways , any kind establishment that happens ang mga incidents like this dont normally replace your food . They can accomodate you with a complimentary deal which is lucky na gani mo mo offer sila ug discount s anext order or free fries mo . Mind you guys naka-an na baya na ang food and hapit na mahurot . What difference does it make if ever man gani reasoning ninyo is what if nabuhian ninyo ang food for take out na because napandol mo , na takilpo mo etc ? It does not make any difference because it happened inside the premises right ?

Dont abuse the notion of the CUSTOMERS are ALWAYS RIGHT . I have been in the FOOD and BEVERAGE INDUSTRY for the last 15 years or so and it doesnt work that way . I am even speaking in behalf sa industry sa US since someone mentioned here about food ilisna dayon kung sa US pa to nahitabo . No they wont for the record .

Now back to the topic ....

I have tried the BEEF / CHICKEN BURRITO , BURGER and FRIES . Its ok , not authentic though in terms of flavor . You dont put lettuce inside your burrito and you use mexican rice if its carne asada or basically BEEF BURRITO . There is no such thing as CHICKEN BURRITO , only in the Philippines lang gyud na . They dont have ROOTBEERS / FLOATS eithr or HORCHATA to compliment their food . Kinda pricey for the location and size of place .

[Ryjopezaf]

Dugaya mapul-an sa mga tao ue. Permi ra mani puno ig agi nako. hehe

[twEATer]

I'd still prefer Burger King. Nothing beats their Whopper. Yummy........