MERGED: All about Teleperformance

[Crystalprinz]

---

For the last 7 years that I have been working in the BPO Industry I can truly assess that it is always bumpy when something new sprouts.

Do you know how our planet earth was formed, before all this beauty came to what is it now, there were fire, harsh weather conditions, ice age, rumblings, stones, bumps, noise, etc.

Before a baby is born, the mother has to go through all the pain, all the struggle to be able to grow a beautiful baby.

This is the same with Teleperformance - Cebu. People do not understand all the part of birth pains. Everybody knew that TP - Cebu is new and that like Sykes, like People Support, like Etelecare, when we all started, we had issues, we had problems. Sometimes management can act on things quickly, sometimes it takes corporate approval for something to be changed.

For those who left TP because they were dissatisfied, we are very sorry of your dissatisfaction. Everyone has their own right to air out concerns, to think their own thoughts and to decide on how they want their lives to go on. We respect you for leaving and we are proud that you stood up and made a decision.

Personally, I would say, that we are thankful to all those who complained, all those who aired out concerns, all those who mumbled, because WE LEARNED, We CHANGED, and IS BECOMING BETTER.

To JCGOYONG, Im really glad you stayed. We cannot promise heaven to everyone, we cannot please everybody, but all I could say is that we are striving to be better always.

- - Sa lahat ng magrereact sa post kong ito, utang na loob, itigil niyo na pagiging negative niyo. - -

[Crystalprinz]

sad na kaau sa tp... ang CCM gi term pero iya sulti ni resign daw cya pero TERMED diay to, ang duha ka ACCM kay nag 30 days notice ang usa ug ang usa kay ning resign na pag dec. 3, ang HR specialist kay gi term pud. ang mga tagalog tl's some of them and sme's most of them naa na sa manila ron kay kutob ra man cla gahapon dec.24 ug ang pinaka latest from manila matod pa sa akong friend na dako sad ug tae sa TP na ang first account (di ta mo mention kay e close ni na thread) na naa sa tp cebu karon kay gitagalan nalang ug 60 days from upper management.... kay ila attendance from 39% it went down to 18% after sa dec.20 na pay day and a record of 60+ agents close to 70 agents either resigned or awol and the sad thing nag cge tawag ang tp nila ug 20% ra sa 60+ agents ang ni confirm na mo hawa na cla the rest kay gi deadma ang tp.... kung agent ka sa tp ug last day nimo before sa imo restday they will ask you if mobalik pa ba ka and if they think na di nka mobalik maski mobalik pa ka kay ila ra discretion ang matuman they will cancel all your scheduled work days and eventually they will term you.... paranoia is rampant karon sa tp cebu so if i were you jump ship na kay the boat is sinking and it is sinking fast!

This is incorrect information.
The boat's trip has just begun.

What you saw, is just the pier.

[jcgoyong]

sad na kaau sa tp... ang CCM gi term pero iya sulti ni resign daw cya pero TERMED diay to, ang duha ka ACCM kay nag 30 days notice ang usa ug ang usa kay ning resign na pag dec. 3, ang HR specialist kay gi term pud. ang mga tagalog tl's some of them and sme's most of them naa na sa manila ron kay kutob ra man cla gahapon dec.24 ug ang pinaka latest from manila matod pa sa akong friend na dako sad ug tae sa TP na ang first account (di ta mo mention kay e close ni na thread) na naa sa tp cebu karon kay gitagalan nalang ug 60 days from upper management.... kay ila attendance from 39% it went down to 18% after sa dec.20 na pay day and a record of 60+ agents close to 70 agents either resigned or awol and the sad thing nag cge tawag ang tp nila ug 20% ra sa 60+ agents ang ni confirm na mo hawa na cla the rest kay gi deadma ang tp.... kung agent ka sa tp ug last day nimo before sa imo restday they will ask you if mobalik pa ba ka and if they think na di nka mobalik maski mobalik pa ka kay ila ra discretion ang matuman they will cancel all your scheduled work days and eventually they will term you.... paranoia is rampant karon sa tp cebu so if i were you jump ship na kay the boat is sinking and it is sinking fast!

wow... never knew this part of the story. Im pretty PR when it comes to the floor and I havent heard anything about half of the stories here...

CCM being termed... Possible but may not be. I do know he was just waiting for something
Dec3 ACCM did resign but she was happy about it. If it was site issues, she could have gone back to her original site anytime - Bacolod
2 ACCMs resigning? - this, i didnt know.
I know for a fact though that 1 ACCM had a negative feedback from ops people
the Other ACCM though - I Have NO IDEA.
in fact, what I do know, theyve promoted 1 TL into ACCM
Everyone knows TP's 1st account. whats wrong with naming AT&T Mobility?
It is true that LUZON peeps left since they only came in to HELP, Theyre not here to stay UNLESS if they took a PROMOTION
What I know is, if TP Cebu doesnt improve, The LUZON peeps will come back - /shrugs
with regard to attendance, I believe it has been noted that mass resignation will occur after 13th month pay
close to 70agents Resigned/AWOL/got TERMED - removing people from the head count - Factors affecting site performance

I look at these things as The boat is getting a GENERAL CLEANING / MAINTENANCE
if it is indeed sinking...
How come I am seeing incoming positions Opening
Forecasted 21 slots for Supports (SME)
Updates still running in CCMS - few from BOSS I himself
If this is correct, dugay ra unta nawad-an ug gana ang mga ops people
and I dont see that either - I see them partying instead
Im seeing dedication from each TLs since theyre cleaning up the mess that was left for them
In fact, in the bigger picture, why would TLs extend their time at work doing something if mawagtang nlng man ang account

My Logic is saying the boat is starting to sail, It is just about to leave its Dock

whichever the story goes, we will see
Ill stick to what I see now, and we shall see what becomes with the Inevitable

P.S.
i did hear something about "a BIG change is happening"
but that statement is a dual edge blade

[elixir311]

I agree about bumpy starts, but TP isn't the only BPO who started out in Cebu. And the "bumps" you claim are too much compared to the others who came to Cebu before TP did.

The mass resignation and the very low service levels tell us that something really is wrong. Make this your challenge for the year 2012. Merry Christmas!

[ketan]

It's Christmas! at least let the TP people be happy...so that everyone can be happy...hehehe leave the past behind...wala naman ta sa TP so ila nanang problema. I heard about all those resignations from higher ups but I no longer care if its true or not. I saw it coming when I was still in TP...I know one way or another people will be leaving. But there are always others coming in to try their luck...especialy the VIRGINS. so good luck everyone...and have a Merry Christmas and a Happy New Year! Cheers!

[zirtaeb29]

ahahha.. so wen man jud ang itr pra mka andam nta daan sa atung outfit pang apply ug lain company..

[CocoCrunch]

@elixir
may gawd... gibalik nsad ang mga na2bag na?
kung nagkatawa ka sa IP mas nagkatawa ko nimo
IP add is individual per network but if there is a NAT server, it would just be the same in the bigger picture
answered na na sa usa ka individual nga nilabay dri.

and about kay ocir, he may be a newbie in istorya but he isnt a noobcake
he does get a lot. both from OT, KPI, and Sales

and as ive said in my previous post,
the 1st 3months ra ang hassle sa akoang stay
after that, when incentives kicks in, Im feeling great.
lets just say i got 5digits na sweldo for the last 2 paydays
im barely 4months old with the company

Attendance? guess what? it was expected specially after the 13th month pay
workaround? Sups covering it by getting available SMEs and or they themselves do it
SMEs now take sup calls on their stations to hit 2 things. 1: Less Agent AHT, 2: More Agents Available

i see the ops people working on some papers, seems like theyre minimizing head count and endorse people para gamay nlng ang queue since these absenots are affecting the head count

meaning, expect the right amount of calls coming in, a few weeks from now

and im assuming theyll be doing the same as soon as ITR comes out
since there is a possibility na naa nasay mawagtang ani nga time
but unsure since magstart nsad ang training...
training has postponed for the xmas season, no new teams coming in until the 1st or 2nd week of january
thats what ive notice
i may be mistaken

oist @jcgoyong, is it true they're on panic hiring now to compensate the drastic decrease of manpower or wala lang? are there changes or developments with the pay and management style? hehe curious lang.

[crisostomo]

CALL CENTER DISGRACE SHAN CRUZ RIVERA! PLEASE SHARE THIS TO EVERYONE!.avi - YouTube

The U.S. Citizens should see this. This is the reason why Outsourcing Jobs should stop and bring jobs back to our own country. This Filipino Call Center Rep. who works for TRG Call Center in Manila wants to be the famous Call Center Rep. in the world by doing this.

[jcgoyong]

oist @jcgoyong, is it true they're on panic hiring now to compensate the drastic decrease of manpower or wala lang? are there changes or developments with the pay and management style? hehe curious lang.

panic hiring? ha? i dont think so... i do have a friend in recruitment and ingon sya wala na sila nag hiring kay 2nd week of jan pa ang next training...
theyre accepting applicants but they arent hiring yet. as far as i know
and 1 of my referrals is also awaiting his sched

yeah. there are changes, just scroll back to the previous page. everything i know are written in black and white

[flextime]

For the last 7 years that I have been working in the BPO Industry I can truly assess that it is always bumpy when something new sprouts.

Do you know how our planet earth was formed, before all this beauty came to what is it now, there were fire, harsh weather conditions, ice age, rumblings, stones, bumps, noise, etc.

Before a baby is born, the mother has to go through all the pain, all the struggle to be able to grow a beautiful baby.

This is the same with Teleperformance - Cebu. People do not understand all the part of birth pains. Everybody knew that TP - Cebu is new and that like Sykes, like People Support, like Etelecare, when we all started, we had issues, we had problems. Sometimes management can act on things quickly, sometimes it takes corporate approval for something to be changed.

For those who left TP because they were dissatisfied, we are very sorry of your dissatisfaction. Everyone has their own right to air out concerns, to think their own thoughts and to decide on how they want their lives to go on. We respect you for leaving and we are proud that you stood up and made a decision.

Personally, I would say, that we are thankful to all those who complained, all those who aired out concerns, all those who mumbled, because WE LEARNED, We CHANGED, and IS BECOMING BETTER.

To JCGOYONG, Im really glad you stayed. We cannot promise heaven to everyone, we cannot please everybody, but all I could say is that we are striving to be better always.

- - Sa lahat ng magrereact sa post kong ito, utang na loob, itigil niyo na pagiging negative niyo. - -

Such nice statements. Unfortunately, anything you say is tainted by the fact that your credibility is basically ZERO. You denied working for TP when you are actually part of the HR team. You then struggled to defend HR and insisting that you are unbiased observer.

So pardon us if we don't exactly believe what you are saying now.