working in a callcenter makes one dumber

[jugs_06]

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fact: some call center agents just don't know what they're doing..

i've been a customer a lot of times.. and i've talked to countless agents.. and wala jd ko pasensya if i know that he/she doesn't know what he/she is doing.. naay ka usa nga g-hang up-an nko while nag istorya xa kay g-tuyok2x lang kog explain.. libog kau..

[ronna]

binogo nang ihold forever kay mosuffer imong aht.

regarding about putting them back on the queue? mao nay binogo.. nawa nasakpan nuon ka. hahahaha..

hahahaha did-dibon ba naman diay.. see hu let go of those words first? masuko man diay if ibalik niya ang iyang gipanulte. haayyy, people talaga. dont let go of words if you cant take it yourself. okay?
and am not saying am a know it all. well thanx anyway. hehehe.
values? hahaha.. I know how to treat people nicely if they treat me well too.
c'mon dude i know, you know how they treat filipino agents, come to think of it.

@charmz, i know i've been rude with the post i edited. and i hope you realize why i've been rude and who started it first.am sorry cos till now i cant dare to forget that word you said, cant get it out of my head and that pushed me to be so sarcastic on you.

@jugs, yeah there are agents like that. specially the new one's.

[GlassMoon]

fact: some call center agents just don't know what they're doing..

i've been a customer a lot of times.. and i've talked to countless agents.. and wala jd ko pasensya if i know that he/she doesn't know what he/she is doing.. naay ka usa nga g-hang up-an nko while nag istorya xa kay g-tuyok2x lang kog explain.. libog kau..

Even agents working in a call center are customers MOST OF THE TIME. They know how it would feel to be in the customer's shoes. The thing there is that the world seems different when you're on a phone with a customer. Some call center agents are just already used to the yelling and nagging of customers that they don't care anymore. Why? Because they don't take all those hurting words personally. I'm not saying that it's right not to care. What I'm saying is that it's all up to agent on how he/she would take it -- positively or negatively. And from there, a molding process would take place.

Customers are angry at the service and at the company...NOT at the agent. But since the agent is the only channel between the customer and the company, then the agent would take all the venting and yelling. And yes, SOME call center agents don't know what they're doing that's why they just look for the easiest workaround to get their customers' issues resolved quickly. That is not good customer service.

depende ra na

if you're dumb, call centers wont make you smart
if you're smart, call centers wont make you dumb

This statement summarizes it all. If you were born dumb, then you will always be dumb unless you have the motive and initiative to learn. If you are smart, then you must pick up easily and you may have an advantage or the edge above others. Learning is a very important part of life and in EVERY CALL CENTER, experiential learning is a BIG PART of it. Ergo, working in a call center DOES NOT make one person dumb. It is THE PERSON himself/herself that makes him/her dumb.

[kyme]

si ronna sige naman ka kita ug awaaaaaay!!!

hehehe show love naman!!!! hehehe

love and kiss your clients!!! and ask christmass gifts!!!!

jingle bell..... jingle bell!!!!..... jingle all the way!!!!!!

i just read ur post above....

your my mother!!!

[Streetcar]

^^ correct @ Glassmoon. you can't say that any better. i'm quite used to handling irate complainant over the phone at my job. if our call centers do not do their job right at that level, naturally customers complain to a higher level. they go to the top. we get the ramblings. Always keep in mind that no matter how irritating, no matter how it makes you feel like hanging up the phone on them or putting them on hold forever, put yourself in a customer's shoes and see how frustrating that can be. They're paying for the product or service, and they expect things to be running smoothly and wherever you go nowadays, customer service is the number 1 thing people consider and its very important. As a customer at my end, how many times have i been givin the runaround with tech support, etc. and i have to explain my problem to them repeatedly same explanation from one person to the next and being transferred in the wrong support department and my call being bounced back again and my issue not being resolved. It is very frustrating much more tiring to keep repeating myself to different support people and my call getting lost in transit unresolved. That already includes the hold time as well. Very, very frustrating.

Your job working in a call center is continued learning with the different nature/issues presented to you. You represent the company you work for products and services included. That is the nature of your job and you were hired for that. As in all jobs, you can't help it sometimes there will be other duties as assigned that is not in your job description. Dont gripe about it but consider it an opportunity for you to learn and grow outside of your scope. And that's how you ought to look at your job. The more pessimistic you become the more unchallenging it becomes. Its all about attitude. If you are not happy with your job, the door is open for you to walk out and find something better.

[tagatisa]

i guess ronna and i (coincidentally i am ron) had a bad start. i was just feeling depressed that day i first quoted ronna.
for the wrongful insinuations i declared, ronna im sorry,
for the truths, who cares.
i was just a bit surprised when u called me tanga. anyway peace. ok.
weve worked in the same industry. we know better.
so, from now on i will stop dissing call centers.
anything else i can help u with? thank you for calling....

[kyme]

now thats the spirit of Christmass and love, now stop fighting
cuz its christmass...we should share love...and and and and and ahhh ok...
give love at this christmass holiday!!!
ask some gift ronna shes asking apology hehehe....
ronna ask her some special gift from her salary hehe......
go for it ronna!!! heheh
i bet shes making a big money at this christmass heh.....

[goryo13]

does it really make you dumber? i thought it improves your communication skills? my friend, a supervisor of one call center in mactan did swore to me that the job is no brainer

[charmz_fire]

i guess ronna and i (coincidentally i am ron) had a bad start. i was just feeling depressed that day i first quoted ronna.
for the wrongful insinuations i declared, ronna im sorry,
for the truths, who cares.
i was just a bit surprised when u called me tanga. anyway peace. ok.
weve worked in the same industry. we know better.
so, from now on i will stop dissing call centers.
anything else i can help u with? thank you for calling....

good boy!

*smile everyone*

[madame elle]

yipeey
alls well that ends well