Cebu Pacific nightmare

[ain]

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CEBU PACIFIC- take off from cebu, you will land in the pacific
ASIAN SPIRIT- take off from asia, you will land as a spirit
nya hahahah

Unya kon PAL? I mean, Phil. Airlines? You will take off from the Phils and you will land as an AIR? Wako ka getz aning dapita

[masakiton]

Unya kon PAL? I mean, Phil. Airlines? You will take off from the Phils and you will land as an AIR? Wako ka getz aning dapita

dili maka take off ang PAL kai nag strike ang ila trabahante

[urejiak]

Flight 5J579 gabii.
Kay ang CWT nga travel agency lagi kay gi-hold-off sa ang online booking nila sa PAL, wla ko choice but to fly CebuPac for the holidays from MNL-CEB.

Observation nako: super ka unprofessional sa staff.

We were wating for the boarding announcement, but on the supposedly boarding time, we heard from the PA system that our flight will be delayed by 20-30 minutes. That was acceptable to most of the passengers as i've seen and heard no one rant.

50 minutes passed, and there was no update, so some of the people trooped to the desk (boarding) of the staff and asked for it. She said, "Just wait for 10 minutes, ma'am, sir.".

10 minutes passed and there were still no updates. I noticed that most of the foreigners got restless making phone calls especially the Japanese couple.

After 20 more minutes, this Japanese approached the remaining staff to have her explain what happened to the flight. She replied to just wait since the pilot has been 'replaced' and on his way.

This time, the Japanese raised his voice (and we Filipinos understood him as we have the same sentiments). "Why don't you give us timely updates? Don't you realize that most of us (meaning the foreigners) have arranged transportation and we have to give them updates from time to time?"

The staff only said, "We are doing our best sir.", and ran-off.

We were left with no one. Many of the passengers got furious. For me, unprofessional kaayo. Gibiyaan lang mi, and klaro kaayo gilikayan amo mga queries. Pila ra gyud unta hatag update from time to time unsa ang nahitabo and why delayed ang flight. Dili man ta to main-ato if gi-update nalang mi nga wala pa diay ang piloto of the flight - and is gonna be delayed for an hour or more.

Lastly, hingbalik tanang staff sa ila position (gikan nagdagan), and nagbakho (crying) si Lady staff nag-announce nga "Flight 5J579 is now ready for boarding!" Literally, she was crying.

Pahabol:
Usa ko sa una nga na-fall-in line after sa mga passengers that needed assistance. Pag-adto nako sa tube hapit nami sa door sa plane, hingsinggit ang usa ka staff nga "Rows 15 to 31 only."

Hing-syagit ang isa ka pasahero mga 10 meters away sa staff nga "Ah, nagbarog mi ug pila ka oras, nya karon pabalikon mi nimo ngadto kay 15-31 usa? Swerte mo!".

Ang mga pasahero, when all boarded, murag ga-sigi nlaang pangatawa out from the experience.

To CebuPac: try to train your personnels/staff to be professional and calm on this similar situation.

[Vino Kid]

all airlines parehas ra.... Airphil give me delays... PAL too old plane and they give me business tickets kay wala na economy paeta hold up style basta airport magkuha ug ticket... CP wala pa sukad delay, pero sh*t happens anytime... either imo ipacancel and get another airline and i think dili na mahitabo kay hasol napud basin wala na available slot.....

[mico1984]

permi jud na sila delayed... tsk tsk...