Ngano cge man og pang hire ang TELETECH nga cge ra man og ATO?

[trublu]

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eng eng eng... e balhin sa lain BPO nga dili mag magic2x..

@trublu

ako lang tubag sa imong pangutana sir... Authorized Time Off. sa sunod sir Google lang, ayaw diretso ug pangasaba. let the TS express his/her thoughts..

Hehehe kalas kau ug oras kung mo Google paka.Time is Gold

[Iamalbertrebs]

Heehehe naa nasad ang pina may diri.. if ing ani ilang style dapat mo settle naka og lain company. unsa paman imong dugayan. magpaapil ka sa hugno?

[cassiopeia]

Hehehe kalas kau ug oras kung mo Google paka.Time is Gold

true,time is gold. but if ugma pas gabii u reply si ts ug unsa ng ATO mas kalas kag oras. mypag igoogle.

[esprugodoys]

true,time is gold. but if ugma pas gabii u reply si ts ug unsa ng ATO mas kalas kag oras. mypag igoogle.

exactly.. in short "Self-Service". wa nmn gani mo post ug balik ang TS diri. di mag tinapolan.. di magpa hungit.. we're all grown ups here. if not, better concentrate on school first and learn how to be resourceful.

going back to the topic, our fellow istoryan Himalaya has briefly given a straight-forward answer. maka bayad ang Teletech if they can't meet what has been agreed upon with their client which i think is already too much for the company's "expenses". naka bayad na bya sila sa mga employees nga gi EOC (End of Contract) nila, like let's say 200k per employee who has rendered a loooonnnggg term of service.

[masakiton]

exactly.. in short "Self-Service". wa nmn gani mo post ug balik ang TS diri. di mag tinapolan.. di magpa hungit.. we're all grown ups here. if not, better concentrate on school first and learn how to be resourceful.

going back to the topic, our fellow istoryan Himalaya has briefly given a straight-forward answer. maka bayad ang Teletech if they can't meet what has been agreed upon with their client which i think is already too much for the company's "expenses". naka bayad na bya sila sa mga employees nga gi EOC (End of Contract) nila, like let's say 200k per employee who has rendered a loooonnnggg term of service.

ang isa sa agreement kai ang Service Level Agreement ... isa sa service level kai dapat ma tubag ang mga calls in a certain time frame..
1. example: ma answer ang ring in less than 15 sec.
2. example: ang waiting/que time sa customers aron ma tubag sa next available agent.

mao nang diha na mo sud ang calls forecasting aron ma estimate sa mo himo sa schedule kung pila ila i butang sa agent ana nga time

kada callcenter kai lain2x ilaha method.. naa isa ka callcenter nga kung ila forcast sa 5pm - 6pm kai kailangan ug 5 agents.. sa schedule ila i butang 6 - 7 agents