PC QUICK BUYS SM Cebu

[Lingaw-lingaw_sa_payag]

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naa pd time na nag storya ku a2 taason kausa, nag inquire ku for PSU that time. nitalikod lang kalit kay naa naabot lain.. wa man lang mu excuse. diretso lang biya.

[King]

changing principles.

[siopao1984]

Ryan1985 i guess you are the one who needs to wake up cause if you don't consider this as negative feedback but you consider this as strategy sa inyo kontra nga computer shop, think again. wake up!

bag-o pa man cya bro. 2011 na karon
if you check and backread on the thread, this was created 2009
so i will not be surprised na daghan na negative feedback 2 years ago when he was still not around as a manager. bacin mga tapulan or badlongon jud ang mga trabahante sa una. well im not sure na karon...
mind if i ask you Ryan1985, when ka nag sugod pagka manager sa PCQB? ky ang mga comments man jud dri since 2 years ago pa. i believe you are not yet connected to PCQB 2 years ago... am i right?

[dammy]

wala naman gud nang uso ang dropbox! online namn gud karun.

bitaw sir ako naka experience pud ko dinha bati na ang ila customer service, bisan inig sulod lang gali layu-an naku sa counter unya inig duol natoh sa counter para mangutana wala gyud mo doul mura bah hadlok or wala kita naay tao. wala man tingali cla pud mga assign work kay mura lang og all for one og one for all and all around ila mga assign task. bisan ang akong na kuyog nga foreigner naka bantay, cla busy kau ga tanaw og salida. ni gawas nalng gud me.

[friedrich]

para nako, ang isa nga bati sa PCQB (SM) ky gamay ra ilang display nga PC parts like video cards and MB. mura mas daghan pa tong naka display nga cellphones and cameras. tsk.tsk.tsk. Mas nindot unta naka display na didto ang items with their prices para kitang mga customers dli na ta sige ug ask. dili ra ba jud nato malikayan nga walay mu-assist nato especially kung busy pod ang staff.

one more thing pod nga akong na-observe didto ky wala juy staff nga mu-entertain igsulod nimo sa ilang shop. tan-awn ra man ko. i don't know if it's just me or basin nagtu-o siguro sila nga dili ko mupalit. hehehe. ang ending ky sa GI and coolrigz nalang ko nipalit ky maayo pa ug customer service.

[King]

bag-o pa man cya bro. 2011 na karon
if you check and backread on the thread, this was created 2009
so i will not be surprised na daghan na negative feedback 2 years ago when he was still not around as a manager. bacin mga tapulan or badlongon jud ang mga trabahante sa una. well im not sure na karon...
mind if i ask you Ryan1985, when ka nag sugod pagka manager sa PCQB? ky ang mga comments man jud dri since 2 years ago pa. i believe you are not yet connected to PCQB 2 years ago... am i right?

yeah i think you were right but what i am pointing out is don't assume that we are giving comment here to "siraan" PCQ, but consider this as feedback or mirror for improvement.

[siopao1984]

yeah i think you were right but what i am pointing out is don't assume that we are giving comment here to "siraan" PCQ, but consider this as feedback or mirror for improvement.

+1 i agree
if ur a manager u shud accept this as a constructive criticism

at least u know already prior to being designated as a new manager na naa na daan mga customers na nka experience na og bad service from ur staff
this should serve then as a lesson unsaon mo pag improve sa inyohang customer service (either reprimand nyo ang staff na nag tinapolan og trabaho like those na na bz og tan-aw salida, ang mang isnab og customers... or tanggalon sa trabaho)

you should also know nganu mao na ila attitude towards work. bacin pa lang gamay ang sweldo mao na wala ganahi magtrabaho.

[siopao1984]

Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long.

Good customer service is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.

If you're a good salesperson, you can sell anything to anyone once. But it will be your approach to customer service that determines whether or not you’ll ever be able to sell that person anything else. The essence of good customer service is forming a relationship with customers – a relationship that that individual customer feels that he would like to pursue.

How do you go about forming such a relationship? By remembering the one true secret of good customer service and acting accordingly; "You will be judged by what you do, not what you say."

I know this verges on the kind of statement that's often seen on a sampler, but providing good customer service IS a simple thing. If you truly want to have good customer service, all you have to do is ensure that your business consistently does these things:

1) Answer your phone.

Get call forwarding. Or an answering service. Hire staff if you need to. But make sure that someone is picking up the phone when someone calls your business. (Notice I say "someone". People who call want to talk to a live person, not a fake "recorded robot".)

2) Don't make promises unless you will keep them.

Not plan to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception. If you say, “Your warranty replacement will be delivered on Tuesday”, make sure it is delivered on Tuesday. Otherwise, don't say it. The same rule applies to client appointments, deadlines, etc.. Think before you give any promise - because nothing annoys customers more than a broken one.

3) Listen to your customers.

Is there anything more exasperating than telling someone what you want or what your problem is and then discovering that that person hasn't been paying attention and needs to have it explained again? From a customer's point of view, I doubt it. Can the sales pitches and the product babble. Let your customer talk and show him that you are listening by making the appropriate responses, such as suggesting how to solve the problem.

4) Deal with complaints.

No one likes hearing complaints, and many of us have developed a reflex shrug, saying, "You can't please all the people all the time". Maybe not, but if you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service.

5) Be helpful - even if there's no immediate profit in it.

The other day I popped into a local computer store because I had lost some screws (dvd, hard drive, motherboard and chassis screws) for my newly bought computer case. When I explained the problem, the owner of the store said that he thought he might have some lying around. And he gave me around 20pcs of assorted screws – and charged me nothing! Where do you think I'll go when I need a computer case screw? And how many people do you think I've told this story to?

6) Train your staff (if you have any) to be always helpful, courteous, and knowledgeable.

Do it yourself or hire someone to train them. Talk to them about good customer service and what it is (and isn't) regularly. Most importantly, give every member of your staff enough information and power to make those small customer-pleasing decisions, so he never has to say, "I don't know, but so-and-so will be back at..."

7) Take the extra step.

For instance, if someone walks into your store and asks you to help them find something, don't just say, "It's in the pricelist". Lead the customer to the item. Better yet, wait and see if he has questions about it, or further needs. Whatever the extra step may be, if you want to provide good customer service, take it. They may not say so to you, but people notice when people make an extra effort and will tell other people.

8. Throw in something extra.

Whether it's a coupon for a future discount, additional information on how to use the product, or a genuine smile, people love to get more than they thought they were getting. And don’t think that a gesture has to be large to be effective. The local art framer that we use attaches a package of picture hangers to every picture he frames. A small thing, but so appreciated.

If you apply these eight simple rules consistently, your business will become known for its good customer service. And the best part? The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!

[King]

changing principles.

[scourge]

@king agree gyud boss...wala ka kibaw anak dai ni steve job or bill gates nya na ai gi palit sa store heheh..nya imong e dedma..