Recently, I tried to install the Samsung tool pro Windows version on my Windows computer. I was able to download the program successful on the PC. But, I'm getting a problem when trying to install the program. When I try to install the program. I have three user accounts (Carbon, Helium, and Oxygen)on my PC. I tried to install the program using my user account (Carbon). But, the program requires a user name and password for the Helium account. I don't know its password. It's used by my sister. I'm wondering why this happens. I have successfully installed several programs before without any issue. I'm very grateful if someone could help me.